Abstract: Provided is a method for controlling information shared in a virtual world by a server and a plurality of users' client terminals connected to each other through a network. In this information control method, a computer creates a third object between a first object and a second object in the virtual world when the first object and second object transmit communication information therebetween, and filters the information with the third object. In addition, when an object transmits visual information, the third object can be created around the object transmitting the visual information. The third object can be created as a pseudo wall.

Abstract: Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.

Abstract: Provided is a method for controlling information shared in a virtual world by a server and a plurality of users' client terminals connected to each other through a network. In this information control method, a computer creates a third object between a first object and a second object in the virtual world when the first object and second object transmit communication information therebetween, and filters the information with the third object. In addition, when an object transmits visual information, the third object can be created around the object transmitting the visual information. The third object can be created as a pseudo wall.

Abstract: Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.

Abstract: Recommending problem resolution knowledge, in one aspect, may comprise determining a given product information associated with a product by searching an information network. The given product information may comprise a type of the given product, one or more features associated with the given product, and temporal information associated with the given product. One or more related products may be retrieved from the knowledge base. Related product information associated with each of the one or more related products may be determined, e.g., by searching the information network. At least one related product is selected that has the related product information that most closely matches the given product information. A dialog network from the knowledge base associated with the at least one related product is presented for the problem resolution of the given product.

Abstract: Building, reusing and calibrating network of authored content, in one aspect, may comprise clustering a plurality of problem tickets into one or more clusters. The clusters may be associated to one or more FAQ nodes in a FAQ network. The associated one or more FAQ nodes may be checked to determine whether the nodes are part of a broken branch. If the one or more FAQ nodes leads to a broken branch, a user may be notified to update the branch, e.g., with an answer or resolution to the one or more FAQ nodes.

Abstract: Building, reusing and calibrating network of authored content, in one aspect, may comprise clustering a plurality of problem tickets into one or more clusters. The clusters may be associated to one or more FAQ nodes in a FAQ network. The associated one or more FAQ nodes may be checked to determine whether the nodes are part of a broken branch. If the one or more FAQ nodes leads to a broken branch, a user may be notified to update the branch, e.g., with an answer or resolution to the one or more FAQ nodes.

Abstract: Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.

Abstract: A computer implemented method, a program, and a system for effectively providing versatile non-text information suitable for use in a multi-language environment. The method includes the steps of: receiving search results of a database using a search criterion in a certain language and a search criterion in another language corresponding to the search criterion in which specific language attributes are associated with non-text elements that are included in the search results; scoring the non-text elements included in the search results depending on a similarity to another element with which a different language attribute is associated; and identifying at least one of the non-text elements included in the search results on the basis of the scores.

Abstract: Assisting apparatus that assists in a task for generating task-completed data from original data. The assisting apparatus includes: a conversion unit that converts the original data into converted data in order to keep a content of the original data secret from an operator in charge of the task; an interface unit that provides the converted data to the operator, and thereby allows the operator to perform the task by using the converted data and thus to generate a task-completed version of the converted data; and an inverse conversion unit that generates the task-completed data by performing inverse conversion of the task-completed version of the converted data.

Abstract: Correcting data by expediting identification of a part of the data, which needs to be corrected. In response to receiving an instruction, outputting the information, and identifying the part which needs to be corrected. In response to a received instruction, expediting correction of the part by correcting the part and outputting the information.

Abstract: Provided is a method for controlling information shared in a virtual world by a server and a plurality of users' client terminals connected to each other through a network. In this information control method, a computer creates a third object between a first object and a second object in the virtual world when the first object and second object transmit communication information therebetween, and filters the information with the third object. In addition, when an object transmits visual information, the third object can be created around the object transmitting the visual information. The third object can be created as a pseudo wall.

Abstract: A mechanism is provided for optimizing a language/media translation map. A user input is received comprising an input language/media selection, one or more output languages/medias selections, and a threshold for at least one of accuracy or throughput of one or more requested language/media translations. For each of the one or more requested language media translations, a determination is made as to whether an accuracy or throughput of a selected one of an automated translation system or a human resource translator is above the threshold for the at least one of accuracy or throughput. Responsive to the accuracy or throughput being above the threshold, either the selected one of the automated translation system or the selected one of the human resource translator is added to a multiple language/media translation map. An optimized multiple language/media translation map is then generated for use by a translation orchestration module in the data processing system.

Abstract: A mechanism is provided for optimizing a language/media translation map. A user input is received comprising an input language/media selection, one or more output languages/medias selections, and a threshold for at least one of accuracy or throughput of one or more requested language/media translations. For each of the one or more requested language media translations, a determination is made as to whether an accuracy or throughput of a selected one of an automated translation system or a human resource translator is above the threshold for the at least one of accuracy or throughput. Responsive to the accuracy or throughput being above the threshold, either the selected one of the automated translation system or the selected one of the human resource translator is added to a multiple language/media translation map. An optimized multiple language/media translation map is then generated for use by a translation orchestration module in the data processing system.

Abstract: A hybrid-captioning system for editing captions for spoken utterances within video includes an editor-type caption-editing subsystem, a line-based caption-editing subsystem, and a mechanism. The editor-type subsystem is that in which captions are edited for spoken utterances within the video on a groups-of-line basis without respect to particular lines of the captions and without respect to temporal positioning of the captions in relation to the spoken utterances. The line-based subsystem is that in which captions are edited for spoken utterances within the video on a line-by-line basis with respect to particular lines of the captions and with respect to temporal positioning of the captions in relation to the spoken utterances. For each section of spoken utterances within the video, the mechanism is to select the editor-type or the line-based subsystem to provide captions for the section of spoken utterances in accordance with a predetermined criteria.

Abstract: A system, method and computer program product for supporting communication among users. The system includes a storage device for storing, a search unit for searching, and a selection unit for reading and then selecting a communication means to be used in the communication between the first and second users. The method and computer program product for supporting communication among users includes the steps of searching, reading and then selecting a communication means to be used in the communication between the first and second users.

Abstract: A support device, program and support method for supporting generation of text from speech data. The support device includes a confirmed rate calculator, a candidate obtaining unit and a selector. The confirmed rate calculator calculates a confirmed utterance rate which is an utterance rate of a confirmed part having already-confirmed text in the speech data. The candidate obtaining unit obtains multiple candidate character strings resulting from a speech recognition of an unconfirmed part having unconfirmed text in the speech data. The selector preferentially selects, from among the plurality of candidate character strings, a candidate character string whose utterance time consumed in uttering the candidate character string at the confirmed utterance rate is closest to an utterance time of the unconfirmed part of the speech data.

Abstract: A mechanism is provided for optimizing a language/media translation map. A user input is received comprising an input language/media selection, one or more output languages/medias selections, and a threshold for at least one of accuracy or throughput of one or more requested language/media translations. For each of the one or more requested language media translations, a determination is made as to whether an accuracy or throughput of a selected one of an automated translation system or a human resource translator is above the threshold for the at least one of accuracy or throughput. Responsive to the accuracy or throughput being above the threshold, either the selected one of the automated translation system or the selected one of the human resource translator is added to a multiple language/media translation map. An optimized multiple language/media translation map is then generated for use by a translation orchestration module in the data processing system.

Abstract: An apparatus for retrieving a character string includes: storage for storing text data obtained by recognizing a voice in a presentation, second text data extracted from document data used in the presentation, and associated information of the first text data and the second text data. The apparatus also includes a retrieval unit for retrieving, by use of the associated information, the character string from text data composed from the first text data and the second text data.

Abstract: A computer system, method and program is generated for editing text data, which have been created on a basis of a voice or a video image. In one embodiment, a first computer for outputting voice or video image(s), and for identifying a part of text data, which needs to be edited, in response to a received instruction is provided. A second computer for outputting voice or video image, and for editing the part, which has been identified by the first computer, in response to said received instruction is also provided. A mouse and keyboard can also be incorporated into the invention.