Patents by Inventor Kolby M. Olsen

Kolby M. Olsen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods to securely collect data over a telephone
    Patent number: 8619951
    Abstract: A computer-implemented method to securely collect data over a telephone is described. Telephone communications between a customer and a customer service representative are monitored. At least one tone from a telephone keypad of the customer is detected. The at least one tone represents sensitive data for the customer. An audio output channel directed to the customer service representative is prevented from outputting a detectable tone from the telephone keypad of the customer. An indicator is provided to the customer service representative when detection of the at least one tone occurs.
    Type: Grant
    Filed: December 6, 2010
    Date of Patent: December 31, 2013
    Assignee: Kombea Corporation
    Inventors: Ronnie D. Johansen, Kolby M. Olsen
  • SYSTEMS AND METHODS TO SECURELY COLLECT DATA OVER A TELEPHONE
    Publication number: 20120140911
    Abstract: A computer-implemented method to securely collect data over a telephone is described. Telephone communications between a customer and a customer service representative are monitored. At least one tone from a telephone keypad of the customer is detected. The at least one tone represents sensitive data for the customer. An audio output channel directed to the customer service representative is prevented from outputting a detectable tone from the telephone keypad of the customer. An indicator is provided to the customer service representative when detection of the at least one tone occurs.
    Type: Application
    Filed: December 6, 2010
    Publication date: June 7, 2012
    Applicant: KomBea Corporation
    Inventors: Ronnie D. Johansen, Kolby M. Olsen