Abstract: A projection instruction device includes a processor and a memory that specifies each of a plurality of packages and store package specifying information including information related to a destination of each of the packages in a factory. The projection instruction device generates a first projection image for instructing conveyance of the received package to a first destination that is a storage place based on the package specifying information for each package, instructs the image projection device to project the first projection image, in a case that the package specifying information for each package stored in the memory indicates a second destination, generates a second projection image for instructing conveyance of the package to the second destination, and instructs the image projection device to project the second projection image.

Abstract: This projection instruction device instructs an image projection device to project an image onto a package and includes a processor, a memory that stores package identification information that identifies each of a plurality of packages to be delivered, and a communication circuit that communicates with a server. The processor generates, in cooperation with the memory, a first projection image indicating the corresponding package sorting based on the package identification information for each package stored in the memory, and instructs the image projection device to project the first projection image. Upon receiving an external instruction having change to the package identification information from the server, the processor generates a second projection image indicating the corresponding package sorting based on the changed package identification information, and instructs the image projection device to project the second projection image.

Abstract: A service monitoring system includes a voice collector that collects a voice of an employee in a predetermined voice collection region, a storage unit that stores service event data including determination conditions for each predetermined service event, terminal operation history data indicating an operation history of an employee on a predetermined business terminal and voice data of the employee in correlation with each other, a detector that detects the service event of the employee based on the service event data and the terminal operation history data, a calculator that calculates a service speech evaluation value corresponding to a predetermined speech keyword on the basis of the voice data of the employee during the service event, and an output that stores the service speech evaluation value in correlation with identification information of the employee, and voice data of the employee specified by a service position and time point of the employee.

Abstract: A service monitoring system includes a voice collector that collects a voice of an employee in a predetermined voice collection region, a storage unit that stores service event data including determination conditions for each predetermined service event, terminal operation history data indicating an operation history of an employee on a predeteHnined business terminal and voice data of the employee in correlation with each other, a detector that detects the service event of the employee based on the service event data and the terminal operation history data, a calculator that calculates a service speech evaluation value corresponding to a predetermined speech keyword on the basis of the voice data of the employee during the service event, and an output that stores the service speech evaluation value in correlation with identification information of the employee, and voice data of the employee specified by a service position and time point of the employee.

Abstract: There is provided an order entry system including: a first microphone that picks up speech regarding order details of a first speaker; a second microphone that picks up speech regarding the order details of a second speaker for checking the order details of the first speaker; a speech recognizer that recognizes the speech regarding the order details of the first speaker which is picked up by the first microphone and the speech regarding the order details of the second speaker which is picked up by the second microphone; and an order data output that displays on a display, a display screen of order data regarding the order details of the first speaker, including a first speech recognition result of the speech regarding the order details of the first speaker and a second speech recognition result of the speech regarding the order details of the second speaker.

Abstract: A sound collecting control apparatus includes: a vehicle stop detector; a noise source direction specifier to specify a direction from the sound collector to a noise source of the vehicle stopped at the predetermined position; a search beam former that forms a plurality of search beams in the direction of the noise source specified by the noise source direction specifier and around the direction of the noise source so as to search for a sound source of a voice of a speaker in the vehicle; a search beam selector that selects a search beam corresponding to the sound source of the voice of the speaker in the vehicle from the plurality of search beams formed by the search beam former; and a directivity former that forms directivity of the sound collected by the sound collector in the direction corresponding to the search beam selected by the search beam selector.

Abstract: There is provided an order entry system including: a first microphone that picks up speech regarding order details of a first speaker; a second microphone that picks up speech regarding the order details of a second speaker for checking the order details of the first speaker; a speech recognizer that recognizes the speech regarding the order details of the first speaker which is picked up by the first microphone and the speech regarding the order details of the second speaker which is picked up by the second microphone; and an order data output that displays on a display, a display screen of order data regarding the order details of the first speaker, including a first speech recognition result of the speech regarding the order details of the first speaker and a second speech recognition result of the speech regarding the order details of the second speaker.

Abstract: A sound collecting control apparatus includes: a vehicle stop detector; a noise source direction specifier to specify a direction from the sound collector to a noise source of the vehicle stopped at the predetermined position; a search beam former that forms a plurality of search beams in the direction of the noise source specified by the noise source direction specifier and around the direction of the noise source so as to search for a sound source of a voice of a speaker in the vehicle; a search beam selector that selects a search beam corresponding to the sound source of the voice of the speaker in the vehicle from the plurality of search beams formed by the search beam former; and a directivity former that forms directivity of the sound collected by the sound collector in the direction corresponding to the search beam selected by the search beam selector.