Patents by Inventor Kraig McCleery

Kraig McCleery has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for automated customer order status processing
    Patent number: 7389254
    Abstract: The present invention relates to systems and methods for automated customer order status processing associated with a service order. In an embodiment of the present invention, a system includes a first order processing system, a second order processing system, and an automated telephone call processing system. The first order processing system is configured to receive order information associated with a customer and a service order. The second order processing system is coupled to the first order processing system and is configured to receive at least a first subset of the order information associated with the customer. The automated telephone call processing system is coupled to the second order processing system and is configured to receive at least a portion of the first subset of the order processing information, initiate a telephone call to the customer, and notify the customer as to a status of the service order.
    Type: Grant
    Filed: November 27, 2002
    Date of Patent: June 17, 2008
    Assignee: AT&T Delaware Intellectual Property, Inc.
    Inventor: Kraig McCleery
  • Systems and methods for automated customer order status processing
    Publication number: 20040103039
    Abstract: The present invention relates to systems and methods for automated customer order status processing associated with a service order. In an embodiment of the present invention, a system includes a first order processing system, a second order processing system, and an automated telephone call processing system. The first order processing system is configured to receive order information associated with a customer and a service order. The second order processing system is coupled to the first order processing system and is configured to receive at least a first subset of the order information associated with the customer. The automated telephone call processing system is coupled to the second order processing system and is configured to receive at least a portion of the first subset of the order processing information, initiate a telephone call to the customer, and notify the customer as to a status of the service order.
    Type: Application
    Filed: November 27, 2002
    Publication date: May 27, 2004
    Inventor: Kraig McCleery