Abstract: A portable communication device includes a processor, a memory holding data and instructions, a simplified user input interface for manually initiating functions of the portable communication device, a mobile telephone transceiver, and a short-range wireless communication transceiver. The devices uses the short-range transceiver to retrieve information from an external data storage device such as an NFC tag, and based on the received data, initiate a function of the portable communication device. Functions that may be initiated include pairing with another device, downloading and installing application software, and receiving and forwarding data from a health monitoring device.

Abstract: Methods for operating a call center. In one example implementation, a call center maintains personal profiles of a number of clients of a service provided by the call center. At least some of the personal profiles include contact information for one or more entities designated by the respective clients for receiving information about the respective clients. A text-based electronic emergency notification message is received via an electronic network from a communication device associated with a particular one of the clients. The personal profile of the particular client includes contact information for one or more entities designated by the particular client for receiving information about the particular client from the call center. A notification that the communication device associated with the particular client received the text-based electronic emergency notification message is forwarded to one or more of the entities designated in the personal profile of the particular client.

Abstract: Methods for operating a call center. In one example implementation, a call center maintains personal profiles of a number of clients of a service provided by the call center. At least some of the personal profiles include contact information for one or more entities designated by the respective clients for receiving information about the respective clients. A text-based electronic emergency notification message is received via an electronic network from a communication device associated with a particular one of the clients. The personal profile of the particular client includes contact information for one or more entities designated by the particular client for receiving information about the particular client from the call center. A notification that the communication device associated with the particular client received the text-based electronic emergency notification message is forwarded to one or more of the entities designated in the personal profile of the particular client.

Abstract: Systems and methods for handling emergency notification messages. In an example scenario, a call center identifies a text-based message sent from a mobile communication device, detects that the text-based message is an emergency notification message, determines the geographical location of the mobile communication device, and sends at least some of the information contained in the text-based message to one or more other communication devices in proximity to the geographical location of the mobile communication device.

Abstract: Systems and methods are provided for connecting a caller to an alternate telephone number, such as 9-1-1, when a call to a private response center does not result in immediate assistance, or when it is recognized by the private response center that emergency services are needed at the caller's location. In one example, when the call to the private response center does not connect, the private response center may explicitly reject the call, causing the calling device to take action to call an emergency services telephone number, if needed. In another example, the call to the private response center may reach a customer service representative who recognizes that emergency services are needed. A signal is then sent to the calling device causing the device to call 9-1-1 directly.

Abstract: A portable communication device includes a processor, a memory holding data and instructions, a simplified user input interface for manually initiating functions of the portable communication device, a mobile telephone transceiver, and a short-range wireless communication transceiver. The devices uses the short-range transceiver to retrieve information from an external data storage device such as an NFC tag, and based on the received data, initiate a function of the portable communication device. Functions that may be initiated include pairing with another device, downloading and installing application software, and receiving and forwarding data from a health monitoring device.

Abstract: Systems and methods for handling emergency notification messages. In an example scenario, a call center identifies a text-based message sent from a mobile communication device, detects that the text-based message is an emergency notification message, determines the geographical location of the mobile communication device, and sends at least some of the information contained in the text-based message to one or more other communication devices in proximity to the geographical location of the mobile communication device.

Abstract: Systems and methods for handling emergency notification messages such as Commercial Mobile Alert System (CMAS) alerts. In an example scenario, a call center maintains personal profiles of a number of clients, including contact information for persons or other entities designated by the clients to receive information about the clients. The call center receives from a device associated with a particular client of the call center that the client's device has received a text-based emergency notification message. The call center notifies one or more of the designated entities. The notification may include the content of the emergency notification message, and may include an audio version of the notification message. An indication or the notification message may also be placed in a database accessible to one or more of the designated persons or entities.

Abstract: Systems and methods are provided for connecting a caller to an alternate telephone number, such as 9-1-1, when a call to a private response center does not result in immediate assistance, or when it is recognized by the private response center that emergency services are needed at the caller's location. In one example, when the call to the private response center does not connect, the private response center may explicitly reject the call, causing the calling device to take action to call an emergency services telephone number, if needed. In another example, the call to the private response center may reach a customer service representative who recognizes that emergency services are needed. A signal is then sent to the calling device causing the device to call 9-1-1 directly.

Abstract: Systems and methods for handling emergency notification messages such as Commercial Mobile Alert System (CMAS) alerts. In an example scenario, a call center maintains personal profiles of a number of clients, including contact information for persons or other entities designated by the clients to receive information about the clients. The call center receives from a device associated with a particular client of the call center that the client's device has received a text-based emergency notification message. The call center notifies one or more of the designated entities. The notification may include the content of the emergency notification message, and may include an audio version of the notification message. An indication or the notification message may also be placed in a database accessible to one or more of the designated persons or entities.

Abstract: Methods and systems for engaging isolated individuals. In an example implementation, a variety of historical information about a client is received, indicating that certain prior events have occurred in the life of the client. The historical information is stored in electronic storage, and one or more patterns are detected, using a specially programmed computer system, that relate the prior events occurring to the client to presumed indicators of the client's mood. A description of the one or more detected patterns is recorded in the electronic storage. In some implementations, it may be automatically recognized, based on the one or more detected patterns that one or more additional events presumed to indicate the possible onset of a negative mood on the part of the client have occurred, and one or more measures presumed to mitigate the negative mood on the part of the client may be applied.

Abstract: A wireless phone system and methods performed thereon for cryptographically processing SMS messages is disclosed. A cryptographic pad is used to replace characters in a payload of a SMS message with coded characters. The cryptographic pad is used by the receiver of the SMS message to decode it. The cryptographic pad is one of two or more possible cryptographic pads stored in the receiver. In one embodiment, the two or more possible cryptographic pads are sent as a key where a particular cryptographic pad is referenced in the key using an index.

Abstract: Systems and methods of managing operational records, for example of a private response center. In one implementation the system includes one or more processors, memory holding instructions executable by the one or more processors, distributed storage holding a plurality of event stores storing records of events, and one or more electronic communication links between locations at which the event stores are stored. The instructions, when executed by the one or more processors, cause the system to receive a request for a view of a state of the system, and construct the view from the records in at least one of the event stores.

Abstract: A wireless phone system and methods performed thereon for cryptographically processing SMS messages is disclosed. A cryptographic pad is used to replace characters in a payload of a SMS message with coded characters. The cryptographic pad is used by the receiver of the SMS message to decode it. The cryptographic pad is one of two or more possible cryptographic pads stored in the receiver. In one embodiment, the two or more possible cryptographic pads are sent as a key where a particular cryptographic pad is referenced in the key using an index.

Abstract: A cellular phone with gesture detection is used to more effectively activate a multi-tier help system. Initially, a shake gesture is used to activate a context-sensitive help screen. Help can progress to a tier that includes interaction with a human customer service representative called from the cellular phone.

Abstract: A wireless phone system and methods performed thereon for cryptographically processing SMS messages is disclosed. A cryptographic pad is used to replace characters in a payload of a SMS message with coded characters. The cryptographic pad is used by the receiver of the SMS message to decode it. The cryptographic pad is one of two or more possible cryptographic pads stored in the receiver. In one embodiment, the two or more possible cryptographic pads are sent as a key where a particular cryptographic pad is referenced in the key using an index.

Abstract: A wireless phone system and methods performed thereon for cryptographically processing SMS messages is disclosed. A cryptographic pad is used to replace characters in a payload of a SMS message with coded characters. The cryptographic pad is used by the receiver of the SMS message to decode it. The cryptographic pad is one of two or more possible cryptographic pads stored in the receiver. In one embodiment, the two or more possible cryptographic pads are sent as a key where a particular cryptographic pad is referenced in the key using an index.