Abstract: Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history.

Abstract: Disclosed herein are methods, systems, and non-transitory computer-readable storage media for conference call session migration. The conference call session migration includes automatically configuring and establishing a target conference call session during a source conference call session; automatically converting session state and session history from a source format of the source conference call session to a target format of the target conference call session, and automatically connecting per-user clients to the target conference call session. For example, in response to a request from a session manger, the participants on the source conference call session are added to the target conference call session in order to add new media or other conferencing capabilities subject to network and server capabilities, user devices, user conferencing software, user location, user preferences, and policies.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for communicating via a multi-model collaboration space. A system practicing the method first assigns a communication endpoint identifier to a multi-model collaboration space having at least one entity. The endpoint identifier can be a telephone, email address, IP address, or username, for example. The system receives an incoming communication addressed to the communication endpoint identifier, such as a telephone call or email, and transfers the incoming communication to at least one entity in the multi-model collaboration space. In one aspect, the multi-model collaboration space provides a shared persistent container where entities can perform collaboration activities. The entities can have unique identities. The entities can be humans and/or automated, non-human, system-owned entities. Entities can share their context-specific view of the multi-model collaboration space with other entities.

Abstract: Methods and apparatus are disclosed for delivering enhanced caller information to a called party. A user document associated with a calling party is provided to the called party as part of signaling information associated with the call, such as a SIP invite message. The user document may be, for example, a vCard or vCalendar.

Abstract: Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history.