Patents by Inventor Krishna Karthik Nimmagadda

Krishna Karthik Nimmagadda has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Determining expected wait time
    Patent number: 9014366
    Abstract: Embodiments for managing customer wait time at a call center are provided. In one embodiment, a system includes a switch having a software engine that determines the customer wait time, a computing device executing a work force optimization (WFO) software module, such that the software engine transmits a query to the WFO software module. In one embodiment, the WFO software module transmits a number of unlogged agents and a next shift time in response to the query, and such that the software engine determines the customer wait time based on the number of unlogged agents and the next shift time.
    Type: Grant
    Filed: July 22, 2011
    Date of Patent: April 21, 2015
    Assignee: Avaya Inc.
    Inventor: Krishna Karthik Nimmagadda
  • Determining Expected Wait Time
    Publication number: 20130022195
    Abstract: Embodiments for managing customer wait time at a call center are provided. In one embodiment, a system includes a switch having a software engine that determines the customer wait time, a computing device executing a work force optimization (WFO) software module, such that the software engine transmits a query to the WFO software module. In one embodiment, the WFO software module transmits a number of unlogged agents and a next shift time in response to the query, and such that the software engine determines the customer wait time based on the number of unlogged agents and the next shift time.
    Type: Application
    Filed: July 22, 2011
    Publication date: January 24, 2013
    Applicant: AVAYA INC.
    Inventor: Krishna Karthik Nimmagadda