Patents by Inventor Krishna Nimmagadda

Krishna Nimmagadda has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR CONTROLLER UPDATING AND CONFIGURING EMISSION CERTIFICATION LEVEL ENFORCEMENT
    Publication number: 20240112200
    Abstract: A system includes an exhaust aftertreatment system coupled to an engine and a controller. The controller includes at least one processor coupled to at least one memory device storing instructions that, when executed by the at least one processor, cause the controller to perform operations including: determine an intended emissions level calibration parameter; receive a new emissions level calibration parameter; compare the intended emissions level calibration parameter to the new emissions level calibration parameter; and generate an alert based on the comparison.
    Type: Application
    Filed: February 8, 2022
    Publication date: April 4, 2024
    Applicant: Cummins Inc.
    Inventors: Angela N. Butrum, Sunil Dhulipati, Shantilal Dayama, Christian P. Gaya, Jon E. Krutulis, Rama Krishna Nimmagadda, Deepthi Uppala, Ryan A. Scott
  • Playing expected wait time on agent's notification
    Patent number: 8861710
    Abstract: Systems and methods for providing estimated wait times are provided. More particularly, an estimated wait time is calculated based at least in part on agent availability information entered by the agent. The agent availability information may be obtained from the agent through a user interface provided by a contact center communication device. The user interface may include soft keys. In addition, the estimated wait time can be provided to client communication devices.
    Type: Grant
    Filed: May 19, 2010
    Date of Patent: October 14, 2014
    Assignee: Avaya Inc.
    Inventor: Krishna Nimmagadda
  • Playing expected wait time on agent's notification
    Patent number: 8744063
    Abstract: Systems and methods for providing estimated wait times are provided. More particularly, an estimated wait time is calculated based at least in part on agent availability information entered by the agent. The agent availability information may be obtained from the agent through a user interface provided by a contact center communication device. The user interface may include soft keys. In addition, the estimated wait time can be provided to client communication devices.
    Type: Grant
    Filed: October 9, 2012
    Date of Patent: June 3, 2014
    Assignee: Avaya Inc.
    Inventor: Krishna Nimmagadda
  • PLAYING EXPECTED WAIT TIME ON AGENT'S NOTIFICATION
    Publication number: 20130034226
    Abstract: Systems and methods for providing estimated wait times are provided. More particularly, an estimated wait time is calculated based at least in part on agent availability information entered by the agent. The agent availability information may be obtained from the agent through a user interface provided by a contact center communication device. The user interface may include soft keys. In addition, the estimated wait time can be provided to client communication devices.
    Type: Application
    Filed: October 9, 2012
    Publication date: February 7, 2013
    Applicant: AVAYA INC.
    Inventor: Krishna Nimmagadda
  • SYSTEM AND METHOD FOR MANAGING AGENT CONTACT ASSIGNMENTS NEAR END OF AGENT WORK SHIFT
    Publication number: 20120316907
    Abstract: Provided herein is a system and method to assign new work to one of a plurality of workers, near an end of a work shift of at least one worker. The method may include: receiving, from a customer, a request for new work; determining a remaining time in a work shift for one or more of the plurality of workers; assigning a worker priority for one or more of the plurality of workers by use of a predetermined criteria; demoting the worker priority of workers near the end of a work shift; and assigning a worker to the customer by use of worker priority, in order to assign the new work.
    Type: Application
    Filed: June 7, 2011
    Publication date: December 13, 2012
    Applicant: AVAYA, INC.
    Inventor: Krishna Nimmagadda
  • PLAYING EXPECTED WAIT TIME ON AGENT'S NOTIFICATION
    Publication number: 20110286592
    Abstract: Systems and methods for providing estimated wait times are provided. More particularly, an estimated wait time is calculated based at least in part on agent availability information entered by the agent. The agent availability information may be obtained from the agent through a user interface provided by a contact center communication device. The user interface may include soft keys. In addition, the estimated wait time can be provided to client communication devices.
    Type: Application
    Filed: May 19, 2010
    Publication date: November 24, 2011
    Applicant: AVAYA INC.
    Inventor: Krishna Nimmagadda