Abstract: A method and sale assistance system for assisting a customer in real-time when the customer is interested in a product is disclosed. The sale assistance system receives behavioural information associated with a customer present in a store based on a real-time data feed of the customer captured by monitoring devices located in the store. The data feed is captured while the customer is viewing and checking one or more products in the store and the behavioural information is predicated by a trained neural network by using the data feed. Based on the behavioural information, interest of the customer is identified for a product from the one or more product. Thereafter, an alert notification about the interest of the customer is provided to a store representative for the one or more products based on the identified interest of the customer while the customer is in the store.

Abstract: The present disclosure relates to a method and system for operating a plurality of point of sale (POS) terminals of a POS system installed in a store. The system receives current transaction data from a store server and determines a quantity of the POS terminals that are required for at least one of current transactions or future transactions using a model. The model is trained using historical transaction data and usage statistics of the plurality of POS terminals corresponding to the historical transaction data. The system activates or deactivates at least one of the POS terminals such that the determined quantity of the POS terminals are operated to complete the at least one of the current transactions or the future transactions.

Abstract: A method and a system are provided for real-time causation analysis for detecting item quality and quantity issues. The method includes receiving current transaction details of one or more items purchased by users from one or more Point of Sale (POS) terminal for a set period, determining at least one of an average of each item from the one or more items, and an association between two or more items from the one or more items purchased for each of the users, comparing the at least one of the average with a first threshold limit and the association with a second threshold limit, and detecting at least one of quality and quantity issues for the one or more items based on the comparison.

Abstract: A device for performing a transaction at a merchant location during a power-crisis at the merchant location is configured to receive information from a customer for performing a current transaction. The device is configured to compare the information with backup data accessible by the device to authenticate the customer. The backup data includes minimal information regarding customer including (i) customer name and/or contact details, (ii) credit points associated with customer, and (iii) security information associated with customer. Thereafter, the device is configured to retrieve the credit points associated with customer from the backup data. The device is configured to deduct used credit points based on a purchase amount and update the backup data. When there is access to a power source, the device is configured to connect to a server to facilitate initiating a settlement process with a financial institution and/or notifying the customer to clear dues with a merchant.

Abstract: Disclosed herein is method and customer service system for dynamically alerting a customer service executive for enhancing customer satisfaction. In one embodiment, a real-time video of actions performed by the customer service executive and the customer is captured. Subsequently, action labels corresponding to the actions of the customer service executive and state of the customer are determined based on the real-time video. Thereafter, when a negative state of the customer is detected, the action labels corresponding to the negative state of the customer be identified. Finally, the customer service executive is alerted about the actions associated with the identified action labels for enhancing the customer satisfaction.