Abstract: Methods and apparatus of automatically creating composite configuration items in a configuration management database are provided. A plurality of configuration items and a corresponding plurality of configuration item relationships are provided to the configuration management database. One or more composite configuration items are created from one or more of the plurality of configuration items in accordance with one or more types of the plurality of configuration items.

Abstract: A system, method and apparatus for performing information transformations on an information stream composed of configuration items (CIs) for improving data quality and extending the capabilities of a configuration management database (CMDB). In one embodiment the data transformations ensure that a CMDB can be used to manage environments that use Network Address Translation by the modification of the signatures of analyzed CIs so that the resulting set of CIs is unique. The modification is applied to augment the signature with a domain specific prefix so that, when loaded into the enterprise wide CMDB, a CI is uniquely identified.

Abstract: Method and system for detection and notification of performance changes in program code. In one aspect, stored previous routine test results and current routine test results are accessed, indicating a previous and current time of execution of the program code, the current routine test performed later than the previous routine test. The previous and current times of execution are automatically compared and a change in performance of the program code is determined. Users are notified of the change in performance, where each user is notified after the change in performance is determined to be significant enough to the particular user according to associated predetermined criteria.

Abstract: A system, method and apparatus for performing information transformations on an information stream composed of configuration items (CIs) for improving data quality and extending the capabilities of a configuration management database (CMDB). In one embodiment the data transformations ensure that a CMDB can be used to manage environments that use Network Address Translation by the modification of the signatures of analyzed CIs so that the resulting set of CIs is unique. The modification is applied to augment the signature with a domain specific prefix so that, when loaded into the enterprise wide CMDB, a CI is uniquely identified.

Abstract: Methods and apparatus of managing a CMDB are provided. At least one composite CI is utilized in the CMDB. The at least one composite CI is represented as a graph of navigable relationships between one or more supporting elements in accordance with a template. The one or more supporting elements comprise at least a root element of the composite CI.

Abstract: Method and system for detection and notification of performance changes in program code. In one aspect, stored previous routine test results and current routine test results are accessed, indicating a previous and current time of execution of the program code, the current routine test performed later than the previous routine test. The previous and current times of execution are automatically compared and a change in performance of the program code is determined. Users are notified of the change in performance, where each user is notified after the change in performance is determined to be significant enough to the particular user according to associated predetermined criteria.

Abstract: Methods and apparatus of managing a CMDB are provided. At least one composite CI is utilized in the CMDB. The at least one composite CI is represented as a graph of navigable relationships between one or more supporting elements in accordance with a template. The one or more supporting elements comprise at least a root element of the composite CI.

Abstract: Methods and apparatus for managing a configuration management database is provided. One or more composite CIs in the CMDB are utilized as fundamental units for change history management of elements of the CMDB. Each of the one or more composite CIs comprise at least one root element.

Abstract: A global service management configuration comprises a plurality of interrelated administrative objects. One or more of the plurality of interrelated administrative objects provide access control of one or more of a plurality of configuration items of a configuration management database by at least one of the plurality of interrelated administrative objects.

Abstract: Methods and apparatus of automatically creating composite configuration items in a configuration management database are provided. A plurality of configuration items and a corresponding plurality of configuration item relationships are provided to the configuration management database. One or more composite configuration items are created from one or more of the plurality of configuration items in accordance with one or more types of the plurality of configuration items.

Abstract: An application program interface system and method for automating high speed network access ordering and provisioning processes, particularly involving business to business interactions, such as automating interactions between ISPs and ILEC/CLECs for xDSL service ordering and provisioning processes, are disclosed. The method for automating communications between service providers in connection with providing a high speed network access service generally comprises electronically receiving a request message relating to the high speed network access service from a service provider via a network, processing the request message from the service provider using a computer system to automatically generate a response message to the request message, and electronically transmitting the response message to the service provider via the network.