Patents by Inventor Krista Louise Milholm

Krista Louise Milholm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR THE DYNAMIC PRESENTATION OF QUESTIONS AND/OR PROMPTS
    Publication number: 20180075457
    Abstract: Aspects of the present disclosure describe systems and methods for generating and presenting providing one or more questions and/or prompts to a customers that enable the customer to identify, diagnose, and/or resolve any technical problems the customer may currently be facing. Administrators may provide input to an interface, such as a graphical user interface (“GUI”), to automatically develop, arrange, group, and/or generate the series of questions/prompts provided to the customer. Other interfaces may be generated to receive input corresponding to the questions from other users and react to the input received from such users with appropriate responses or further questions.
    Type: Application
    Filed: April 17, 2013
    Publication date: March 15, 2018
    Applicant: Level 3 Communications, LLC
    Inventors: Thomas F. Van Buskirk, Stephen A. Ziele, Charles C. Williams, Krista Louise Milholm, Robert Andrew McCarroll, Mustapha Iles
  • SYSTEMS AND METHODS FOR THE DYNAMIC PRESENTATION OF QUESTIONS AND/OR PROMPTS
    Publication number: 20140316997
    Abstract: Aspects of the present disclosure describe systems and methods for generating and presenting providing one or more questions and/or prompts to a customers that enable the customer to identify, diagnose, and/or resolve any technical problems the customer may currently be facing. Administrators may provide input to an interface, such as a graphical user interface (“GUI”), to automatically develop, arrange, group, and/or generate the series of questions/prompts provided to the customer. Other interfaces may be generated to receive input corresponding to the questions from other users and react to the input received from such users with appropriate responses or further questions.
    Type: Application
    Filed: April 17, 2013
    Publication date: October 23, 2014
    Applicant: Level 3 Communications, LLC
    Inventors: Thomas F. Van Buskirk, Stephen A. Ziele, Charles C. Williams, Krista Louise Milholm, Robert Andrew McCarroll