Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.

Abstract: The present application discloses a non-toxic organic formulation for decreasing remediation time for released petroleum products and/or organic compounds into soil and water and the degradation of organic compounds applied during industrial processes. The non-toxic organic formulation comprising consortium of microbes and enhancers that tend to digest the petroleum hydrocarbon products including but not limited to oils, refined fuels, and greases into non-toxic byproduct and degrade organic compounds including but not limited to acrylamide, benzene, toluene, ethylbenzene, and xylene into non-toxic byproducts.

Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.

Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.

Abstract: Energy harvesting apparatus, systems, and methods comprising a variable capacitor, a charge source, and an actuator. In some embodiments, the charge source places an initial charge on the capacitor. Meanwhile, the actuator is driven by a reciprocating (external) driver which varies the capacitance of the capacitor. The load is in communication with the capacitor such that, as its capacitance varies, it delivers power to the load. The load can be a battery which can be the source of the charge. Furthermore, the capacitor can further comprise a plurality of stacked capacitors. As to the conductive layers of the capacitor, one of them can further comprise a gel, grease, or oil. Note that the actuator can vary a thickness of the (pre-tensioned) dielectric layer and that the actuator can vary the area of the dielectric layer. Furthermore, a surface of the dielectric layer can be coated with a release agent.