Abstract: According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for prioritizing social activity postings. In one aspect, a method includes receiving a request for prioritized social activity postings, the request being associated with a company identifier. Social activity postings are identified. The social activity postings are available to users on a social activity system of one or more computers, and each social activity posting is associated with a user identifier. For each social activity posting, the user identifier associated with the social activity posting is matched with a customer identifier associated with the company identifier. A respective priority rating is determined for the social activity posting using configuration information associated with the customer identifier.

Abstract: According to various exemplary embodiments, a social media message posted by a user on a social media system is accessed, and a prioritization level is determined based on the social media message. The prioritization level may indicate a measurement of importance of the social media message. Further, the social media message may be inserted into a prioritized message queue, based on the determined prioritization level associated with the social media message.

Abstract: According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of content referred to in the social media message, based on a keyword identified in the social media message. Further, an identifier of the agent may be displayed in an expert finder list of a user interface.

Abstract: According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for prioritizing social activity postings. In one aspect, a method includes receiving a request for prioritized social activity postings, the request being associated with a company identifier. Social activity postings are identified. The social activity postings are available to users on a social activity system of one or more computers, and each social activity posting is associated with a user identifier. For each social activity posting, the user identifier associated with the social activity posting is matched with a customer identifier associated with the company identifier. A respective priority rating is determined for the social activity posting using configuration information associated with the customer identifier.

Abstract: A method and apparatus for defining and creating generic context-related application patterns, and for defining and creating specific applications based on the application patterns. The method and apparatus include defining generic user interface preferably through interfacing specific environments, and content retrieval preferably through interfacing specific systems, such as enterprise systems. The application development then uses the generated patterns, and the specific user-interface and content retrieval components for developing a specific application.