Patents by Inventor Krithika Seetharaman

Krithika Seetharaman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods for long-range contact center staff planning utilizing discrete event simulation
    Patent number: 8015042
    Abstract: Systems and methods for long-range simulation are provided. A representative method includes: defining at least one resource description, wherein a resource description comprises a group of resources that have similar characteristics, and wherein defining comprises specifying the characteristics, including at least one capability and at least one performance measure; defining at least one work load; and specifying at least one criteria to be satisfied by a long-range staffing plan; and calculating an effect of applying the at least one resource description to the at least one work load using discrete event based simulation, wherein the calculated effect includes at least one performance measure for the at least one work load.
    Type: Grant
    Filed: September 28, 2006
    Date of Patent: September 6, 2011
    Assignee: Verint Americas Inc.
    Inventors: Krithika Seetharaman, Jason Fama, Edward Hamilton
  • System and Method for Long Term Forecasting
    Publication number: 20080300963
    Abstract: Systems and methods of strategic forecasting of demand are disclosed. One such method comprises receiving demand data and computing a variant factor associated with a variant. The variant includes a variant date and a measure of demand on the variant date. The method further includes generating a strategic forecast. The strategic forecast includes a forecast for the variant date, based on the variant factor and on the demand data for the variant date.
    Type: Application
    Filed: July 31, 2007
    Publication date: December 4, 2008
    Inventors: Krithika Seetharaman, Jason Fama, Michael Robert Bourke, Richard M. Lawrence
  • Systems and methods for performing long-term simulation
    Publication number: 20070061183
    Abstract: Systems and methods for long-range simulation are provided. A representative method includes: defining at least one resource description, wherein a resource description comprises a group of resources that have similar characteristics, and wherein defining comprises specifying the characteristics, including at least one capability and at least one performance measure; defining at least one work load; and specifying at least one criteria to be satisfied by a long-range staffing plan; and calculating an effect of applying the at least one resource description to the at least one work load using discrete event based simulation, wherein the calculated effect includes at least one performance measure for the at least one work load.
    Type: Application
    Filed: September 28, 2006
    Publication date: March 15, 2007
    Inventors: Krithika Seetharaman, Jason Fama, Edward Hamilton