Abstract: A system, method, and computer program product are provided for aggregating channel agnostic data. In use, channel agnostic data is received, at a messaging bus, from a plurality of telecommunication system sources, wherein the plurality of telecommunication system sources is channel agnostic. Next, using a micro service, the channel agnostic data is aggregated from the plurality of telecommunication system sources and the aggregated channel agnostic data is presented, on demand, based on at least one of authority, needs, and preferences. Further, at least one action is associated with the aggregated channel agnostic data.

Abstract: A system, method, and computer program product are provided for performing user interface synchronization. In use, a first event occurring at a first application is identified within a system, the first event including a displaying of first information within a first user interface (UI) of the first application. Additionally, identification information associated with the first event is retrieved. Further, the first information displayed within the first UI of the first application is synchronized with second information displayed within a second UI of a second application within the system, utilizing the identification information associated with the first event.

Abstract: A system, method, and computer program product are provided for performing bot engine abstraction. In use, a message is received at a bot engine from a messaging channel, utilizing a first abstraction layer. Additionally, one or more external components are accessed by the bot engine, utilizing a second abstraction layer, to create a response to the message. Further, the response is sent from the bot engine to the messaging channel, utilizing the first abstraction layer.