Abstract: A computer-implemented user profiling system includes a human communication retrieval component which, for an entity employing a business process management system, captures communication data in response to a given business process being implemented by the business process management system. A human task monitoring and contextual analysis component captures user behavior information associated with the business process. A profile analysis engine is also included, which receives the user behavior information and communication data and updates a user profile corresponding to at least one of the users, based on the user behavior information and communication data.

Abstract: A method of generating a business process model includes receiving a description of a select business process in electronic form, processing the description of the select business process at the computerized system using a natural language processing algorithm to parse business activities from the description, searching a business concept repository using a search engine for existing business concept models related to each business activity parsed from the description, and displaying each existing business concept model resulting from the searching in a graphical representation for manipulation by a process designer using a business concept manipulation tool to form a specific business process model for the select business process. The select business process is associated with a domain-specific business type. A computerized system for designing and modeling business processes for use in business process management is also provided.

Abstract: A computer-implemented user profiling system includes a human communication retrieval component which, for an entity employing a business process management system, captures communication data in response to a given business process being implemented by the business process management system. A human task monitoring and contextual analysis component captures user behavior information associated with the business process. A profile analysis engine is also included, which receives the user behavior information and communication data and updates a user profile corresponding to at least one of the users, based on the user behavior information and communication data.

Abstract: a computer-implemented business process monitoring system includes a set of concept probes. Each concept probe is communicatively connected to a monitoring component of an associated business process management (BPM) infrastructure. In response to the BPM infrastructure deploying a domain-specific business process activity—including at least one manual task—each concept probe queries the BPM infrastructure for manual task information associated with execution of the business process activity. In response to receiving the manual task information from the BPM infrastructure and activity information acquired from an associated second probe connected to the BPM infrastructure, each concept probe correlates the manual task information with the activity information. Each concept probe generates monitoring information based on the correlated data.