Patents by Inventor Kunlaya Soiaporn

Kunlaya Soiaporn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11985098
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Grant
    Filed: February 10, 2023
    Date of Patent: May 14, 2024
    Assignee: Capital One Services, LLC
    Inventors: Victor Alvarez Miranda, Rui Zhang, Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn
  • Patent number: 11863502
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: February 7, 2023
    Date of Patent: January 2, 2024
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Publication number: 20230412532
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: September 1, 2023
    Publication date: December 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Publication number: 20230188483
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: February 7, 2023
    Publication date: June 15, 2023
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Publication number: 20230188484
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Application
    Filed: February 10, 2023
    Publication date: June 15, 2023
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui ZHANG, Vinay IGURE, Scott KARP, Erik MUELLER, Tanushree LUKE, Kunlaya SOIAPORN
  • Patent number: 11616741
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: May 6, 2022
    Date of Patent: March 28, 2023
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Patent number: 11582172
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Grant
    Filed: December 6, 2021
    Date of Patent: February 14, 2023
    Assignee: Capital One Services, LLC
    Inventors: Victor Alvarez Miranda, Rui Zhang, Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn
  • Publication number: 20220263778
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: May 6, 2022
    Publication date: August 18, 2022
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Patent number: 11356389
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: June 22, 2020
    Date of Patent: June 7, 2022
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Publication number: 20220166732
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Application
    Filed: December 6, 2021
    Publication date: May 26, 2022
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui ZHANG, Vinay IGURE, Scott KARP, Erik MUELLER, Tanushree LUKE, Kunlaya SOIAPORN
  • Patent number: 11223582
    Abstract: In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. Based on negative feedback obtained via the chat interface with respect to the candidate questions, additional candidate questions matching the second set of predicted intents may be presented on the chat interface. In some embodiments, the negative feedback may be provided to the prediction model to update configurations of the prediction model.
    Type: Grant
    Filed: March 17, 2020
    Date of Patent: January 11, 2022
    Assignee: Capital One Services, LLC
    Inventors: Victor Alvarez Miranda, Rui Zhang, Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn
  • Publication number: 20210399999
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: June 22, 2020
    Publication date: December 23, 2021
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Publication number: 20210168096
    Abstract: In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. Based on negative feedback obtained via the chat interface with respect to the candidate questions, additional candidate questions matching the second set of predicted intents may be presented on the chat interface. In some embodiments, the negative feedback may be provided to the prediction model to update configurations of the prediction model.
    Type: Application
    Filed: March 17, 2020
    Publication date: June 3, 2021
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui Zhang, Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn
  • Patent number: 10798030
    Abstract: In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain predicted intents of the user. For each intent of the current intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. A user selection of a first question of the candidate questions may be obtained via the chat interface responsive to the presentation of the candidate questions. Based on the user selection and the first question matching a first intent of the predicted intents, the first intent may be provided as reference feedback for the prediction model.
    Type: Grant
    Filed: March 17, 2020
    Date of Patent: October 6, 2020
    Assignee: Capital One Services, LLC
    Inventors: Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn, Victor Alvarez Miranda, Rui Zhang