Abstract: Data characterizing a source computing environment having at least one hardware resource and at least one workload is obtained, as is a specification of a target computing environment to which the at least one workload is to be migrated in a migration. Based on the data characterizing the source computing environment and the specification of the target computing environment, the migration is categorized into one of a plurality of categories; and the migration is specified in accordance with a migration technique selected based on the categorizing step. Techniques to identify suitable migration candidates are also provided.

Abstract: A method, computer program product, and system for managing tasks for a virtual machine are presented. An amount of resources to perform a task for the virtual machine are identified in response to receiving a request to perform the task for the virtual machine in a set of data processing systems. A set of resources in the set of data processing systems available to complete the task for the virtual machine are identified. A set of priorities for a set of phases of the task are identified. Operations are scheduled on the set of resources to perform the task for the virtual machine based on the set of priorities identified for the set of phases of the task.

Abstract: A method, data processing system, and computer program product for managing images. A processor unit divides an image for a virtual machine into blocks. The processor unit determines whether to compress the blocks prior to transmitting the blocks to a destination for the image. In response to a determination to compress the blocks, the processor unit compresses the blocks to form a compressed set of blocks. The processor unit sends the compressed set of blocks and any uncompressed blocks remaining in the blocks to the destination for the image.

Abstract: A system, program product, and method are provided for copying a virtual machine image. An image library comprising a plurality of system images is provided by a target data processing system. A source image selection is received at the target data processing system. A given image from the image library is selected by the target system based on the received source image. The selected given image is transformed into a copy of the virtual machine image by receiving blocks from a source system that are part of the virtual machine image but not a part of the selected given image, such that only the blocks missing from the selected given image are transferred from the source system to the target system in order to form the copy of the virtual machine image. The source image is preferably a virtual data processing system image.

Abstract: A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.

Abstract: A system for transferring a live application from a source to a target machines includes memory capture component that monitors and captures memory segments associated with one or more memories, one or more sets of these memory segments comprising one or more applications, the memory segments changing while the live application is in execution. A frequency ranking component organizes the memory segments in an order determined by memory segment change frequency. A link identification component identifies one or more connecting links to one or more sets of peer machines, each set of machines connecting said source machine to said target machine, the link identifier further determining the bandwidth associated with each connecting link. A routing component preferentially routes one or more of the memory segments over said connecting links based on said order.

Abstract: A method, apparatus, and computer program product for managing communications between a plurality of applications are presented. A determination is made as to whether an address in a message is a prior address for a second application in the plurality of applications in response to receiving a message from a first application in the plurality of applications. The message is sent onto a virtual network configured to handle prior addresses for the plurality of applications in response to the address in the message being the prior address for the second application being located on another virtual machine from the first application.

Abstract: A virtual machine is migrated between a source cloud and a destination cloud. A temporary storage is mounted to a partition management firmware of the source cloud and to a partition management firmware of the destination cloud. A first storage location migration migrates the virtual machine from the source cloud to the at least one temporary storage. A second storage location migration migrates the virtual machine from the at least one temporary storage to final destination storage of the destination cloud. The temporary storage is then unmounted from the partition management firmware of the source cloud and from the partition management firmware of the destination cloud.

Abstract: A computer implemented method that analyzes and improves a dial plan. A dial plan design template system receives an existing dial plan. The dial plan design template system models the existing dial plan as a directed graph. The dial plan design template system analyzes the directed graph to determine compliance with a set of edge rules. The dial plan design template system analyzes the directed graph to determine compliance with a set of connectivity type rules.

Abstract: A method, data processing system, and computer program product for managing images. A processor unit divides an image for a virtual machine into blocks. The processor unit determines whether to compress the blocks prior to transmitting the blocks to a destination for the image. In response to a determination to compress the blocks, the processor unit compresses the blocks to form a compressed set of blocks. The processor unit sends the compressed set of blocks and any uncompressed blocks remaining in the blocks to the destination for the image.

Abstract: A system, program product, and method are provided for copying a virtual machine image. An image library comprising a plurality of system images is provided by a target data processing system. A source image selection is received at the target data processing system. A given image from the image library is selected by the target system based on the received source image. The selected given image is transformed into a copy of the virtual machine image by receiving blocks from a source system that are part of the virtual machine image but not a part of the selected given image, such that only the blocks missing from the selected given image are transferred from the source system to the target system in order to form the copy of the virtual machine image. The source image is preferably a virtual data processing system image.

Abstract: A method, computer program product, and system for managing tasks for a virtual machine are presented. An amount of resources to perform a task for the virtual machine are identified in response to receiving a request to perform the task for the virtual machine in a set of data processing systems. A set of resources in the set of data processing systems available to complete the task for the virtual machine are identified. A set of priorities for a set of phases of the task are identified. Operations are scheduled on the set of resources to perform the task for the virtual machine based on the set of priorities identified for the set of phases of the task.

Abstract: A method, apparatus, and computer program product for managing communications between a plurality of applications are presented. A determination is made as to whether an address in a message is a prior address for a second application in the plurality of applications in response to receiving a message from a first application in the plurality of applications. The message is sent onto a virtual network configured to handle prior addresses for the plurality of applications in response to the address in the message being the prior address for the second application being located on another virtual machine from the first application.

Abstract: Data characterizing a source computing environment having at least one hardware resource and at least one workload is obtained, as is a specification of a target computing environment to which the at least one workload is to be migrated in a migration. Based on the data characterizing the source computing environment and the specification of the target computing environment, the migration is categorized into one of a plurality of categories; and the migration is specified in accordance with a migration technique selected based on the categorizing step. Techniques to identify suitable migration candidates are also provided.

Abstract: A voice-over-internet protocol (VoIP) caller verification method includes generating a challenge to be sent to a VoIP caller which needs a response from the VoIP caller prior to accepting a VoIP call, wherein the challenge includes a test pattern crafted to create a greater load at a spammer VoIP caller as compared to a human VoIP caller. A response or lack thereof is determined from the VoIP caller, and the response is analyzed relative to an acceptable response to determine whether the VoIP caller is acceptable to communicate with.

Abstract: A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.

Abstract: A computer implemented method that analyzes and improves a dial plan. A dial plan design template system receives an existing dial plan. The dial plan design template system models the existing dial plan as a directed graph. The dial plan design template system analyzes the directed graph to determine compliance with a set of edge rules. The dial plan design template system analyzes the directed graph to determine compliance with a set of connectivity type rules.

Abstract: A virtual machine is migrated between a source cloud and a destination cloud. A temporary storage is mounted to a partition management firmware of the source cloud and to a partition management firmware of the destination cloud. A first storage location migration migrates the virtual machine from the source cloud to the at least one temporary storage. A second storage location migration migrates the virtual machine from the at least one temporary storage to final destination storage of the destination cloud. The temporary storage is then unmounted from the partition management firmware of the source cloud and from the partition management firmware of the destination cloud.

Abstract: There are provided methods and systems for authenticating a user. A method includes receiving a voice signature certificate corresponding to a setup portion of a Voice over Internet Protocol (VoIP) call. The VoIP call further has a voice conversation portion. The voice signature certificate includes a voice signature segment. The method further includes reproducing the voice signature segment to enable verification of voice continuity from the setup portion to the voice conversation portion. The verification is performing by comparing the voice signature segment to a user's voice during the voice conversation portion.

Abstract: A system for transferring a live application from a source to a target machines includes memory capture component that monitors and captures memory segments associated with one or more memories, one or more sets of these memory segments comprising one or more applications, the memory segments changing while the live application is in execution. A frequency ranking component organizes the memory segments in an order determined by memory segment change frequency. A link identification component identifies one or more connecting links to one or more sets of peer machines, each set of machines connecting said source machine to said target machine, the link identifier further determining the bandwidth associated with each connecting link. A routing component preferentially routes one or more of the memory segments over said connecting links based on said order.