Patents by Inventor Kurt M. Joseph
Kurt M. Joseph has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20200184963Abstract: Systems and methods for providing an audio communication system include determining content factors of content to be presented to a user participating in a virtual assistant interaction session between a user and a virtual assistant provided through a voice-controlled device. Context factors associated with a physical environment in which the voice-controlled device and the user are located are also determined and computing devices coupled to the voice-controlled device are identified. Each of the at least one computing device provides a respective device capability. In response to the content factors, the context factors, and the respective device capabilities of each at least one computing device satisfying a first virtual assistant augmentation condition, at least a portion of the content of the virtual assistant interaction session is transferred to a first computing device of the at least one computing device and presented to the user by the first computing device.Type: ApplicationFiled: December 7, 2018Publication date: June 11, 2020Inventors: Kurt M. Joseph, Di Liu, Marian Sweeney-Dillon
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Patent number: 9671852Abstract: A system and process that incorporates teachings of the subject disclosure may include, for example, transitioning a processor from a high-power consumption state to a low-power consumption state, wherefrom return to the high-power consumption state includes a boot process. Future demand for operation of the processor in the high-power consumption state is predicted, while the processor is in the low-power consumption state. The processor is transitioned from the low-power consumption state to the high-power consumption state in response to predicting future demand for operation of the processor in the high-power consumption state. Such transition of the processor from the low-power consumption state to the high-power consumption state sufficiently precedes actual demand for operation of the processor in the high-power consumption state so as to avoid perceptible user delay. Other embodiments are disclosed.Type: GrantFiled: August 28, 2015Date of Patent: June 6, 2017Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Marc Sullivan, Greg W. Edwards, Kurt M. Joseph
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Publication number: 20150370307Abstract: A system and process that incorporates teachings of the subject disclosure may include, for example, transitioning a processor from a high-power consumption state to a low-power consumption state, wherefrom return to the high-power consumption state includes a boot process. Future demand for operation of the processor in the high-power consumption state is predicted, while the processor is in the low-power consumption state. The processor is transitioned from the low-power consumption state to the high-power consumption state in response to predicting future demand for operation of the processor in the high-power consumption state. Such transition of the processor from the low-power consumption state to the high-power consumption state sufficiently precedes actual demand for operation of the processor in the high-power consumption state so as to avoid perceptible user delay. Other embodiments are disclosed.Type: ApplicationFiled: August 28, 2015Publication date: December 24, 2015Inventors: MARC SULLIVAN, GREG W. EDWARDS, KURT M. JOSEPH
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Patent number: 9152203Abstract: A system and process that incorporates teachings of the subject disclosure may include, for example, transitioning a processor from a high-power consumption state to a low-power consumption state, wherefrom return to the high-power consumption state includes a boot process. Future demand for operation of the processor in the high-power consumption state is predicted, while the processor is in the low-power consumption state. The processor is transitioned from the low-power consumption state to the high-power consumption state in response to predicting future demand for operation of the processor in the high-power consumption state. Such transition of the processor from the low-power consumption state to the high-power consumption state sufficiently precedes actual demand for operation of the processor in the high-power consumption state so as to avoid perceptible user delay. Other embodiments are disclosed.Type: GrantFiled: May 31, 2012Date of Patent: October 6, 2015Assignee: AT&T INTELLECTUAL PROPERTY I, LPInventors: Marc Sullivan, Greg W. Edwards, Kurt M. Joseph
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Patent number: 9071882Abstract: An embodiment of a system and method wherein a streaming ticker information relating to a video content is integrated with the video content and transmitted to a customer device over a communication network.Type: GrantFiled: February 2, 2006Date of Patent: June 30, 2015Assignee: AT&T Intellectual Property I, L.P.Inventors: Kurt M. Joseph, Thad Pasquale, Marc Sullivan, Philip Kortum
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Patent number: 8646051Abstract: A method for resetting Internet access account passwords can include the step of connecting a user with an interactive voice response system (IVR). At least one access account associated with the user can be determined. The IVR can validate that the user is authorized to access the access account. The IVR can then cause a password associated with the at least one access account to be reset. The IVR can also present the reset password to the user.Type: GrantFiled: September 10, 2004Date of Patent: February 4, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: Jonathan Paden, Bobby Sams, Kurt M. Joseph, Donna McCaffrey, Jon Harris
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Publication number: 20130326250Abstract: A system and process that incorporates teachings of the subject disclosure may include, for example, transitioning a processor from a high-power consumption state to a low-power consumption state, wherefrom return to the high-power consumption state includes a boot process. Future demand for operation of the processor in the high-power consumption state is predicted, while the processor is in the low-power consumption state. The processor is transitioned from the low-power consumption state to the high-power consumption state in response to predicting future demand for operation of the processor in the high-power consumption state. Such transition of the processor from the low-power consumption state to the high-power consumption state sufficiently precedes actual demand for operation of the processor in the high-power consumption state so as to avoid perceptible user delay. Other embodiments are disclosed.Type: ApplicationFiled: May 31, 2012Publication date: December 5, 2013Applicant: AT&T Intellectual Property I, LPInventors: Marc Sullivan, Greg W. Edwards, Kurt M. Joseph
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Patent number: 8589812Abstract: Prioritized user interfaces are disclosed. A user interface may include a menu including a plurality of selectable items displayed in respective menu positions. A menu position of at least one of the plurality of selectable items is assigned based on a prioritization level of the at least one selectable item. The prioritization level is based at least partially on a selection metric for the at least one selectable item. The user interface may also include a menu locator indicating a location of a menu within a multi-level menu structure. The menu locator may include a first indicator of a position within a first level of the multi-level menu structure and a second indicator of a position within a second level of the multi-level menu structure.Type: GrantFiled: October 29, 2007Date of Patent: November 19, 2013Assignee: AT&T Intellectual Property I, L.P.Inventors: Theodore Pasquale, Kurt M. Joseph, Scott Mills
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Patent number: 8571203Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.Type: GrantFiled: July 6, 2012Date of Patent: October 29, 2013Assignee: AT&T Intellectual Property I, L.P.Inventors: Benjamin A. Knott, Theodore B. Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey, John M. Martin
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Patent number: 8549132Abstract: A system that incorporates teachings of the present disclosure may include, for example, a network element having a controller to obtain network information associated with establishing a network among a group of communication devices, and provide the network information to a plurality of network set-up devices removably connected to the network element, where each of the plurality of network set-up devices is connectable with a communication device of the group of communication devices to provide at least a portion of the network information to the communication device, and where the network is established based at least in part on the at least a portion of the network information. Other embodiments are disclosed.Type: GrantFiled: November 2, 2012Date of Patent: October 1, 2013Assignee: AT&T Intellectual Property I, LPInventors: Steven M. Belz, Kurt M. Joseph, James Pratt
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Publication number: 20130238793Abstract: Systems and techniques for analyzing information relating to a user to determine whether the user requires assistance. Information for a user is received from sources selected to provide information relating to the user's activities and analyzed to determine whether conditions exist indicating a possible need for assistance for the user. User location, motion, and activity information is received and analyzed against expected information stored in the user profile and analyzed to determine if assistance is needed. If a determination is made that the user's behavior indicates that assistance may be needed, communication is initiated to summon appropriate assistance.Type: ApplicationFiled: April 30, 2013Publication date: September 12, 2013Applicant: AT&T Intellectual Property I, LPInventors: Kurt M. Joseph, Steven Belz
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Patent number: 8458015Abstract: Systems and techniques for analyzing information relating to a user to determine whether the user requires assistance. Information for a user is received from sources selected to provide information relating to the user's activities and analyzed to determine whether conditions exist indicating a possible need for assistance for the user. User location, motion, and activity information is received and analyzed against expected information stored in the user profile and analyzed to determine if assistance is needed. If a determination is made that the user's behavior indicates that assistance may be needed, communication is initiated to summon appropriate assistance.Type: GrantFiled: January 6, 2009Date of Patent: June 4, 2013Assignee: AT&T Intellectual Property I, L.P.Inventors: Kurt M. Joseph, Steven Belz
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Publication number: 20120269339Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.Type: ApplicationFiled: July 6, 2012Publication date: October 25, 2012Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Benjamin A. Knott, Theodore B. Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey, John M. Martin
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Patent number: 8229102Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.Type: GrantFiled: July 21, 2008Date of Patent: July 24, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Benjamin A. Knott, Theodore B. Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey, John M. Martin
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Patent number: 8218754Abstract: A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.Type: GrantFiled: November 16, 2009Date of Patent: July 10, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Theodore B. Pasquale, Benjamin A. Knott, Kurt M. Joseph, Robert R. Bushey
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Patent number: 8165281Abstract: A system and method of processing a call at a call center is provided. In a particular embodiment, the method includes receiving the call at the call center, receiving an indication element associated with a call center transaction, retrieving call center transaction data based on the indication element, and generating a sequence of pre-populated call center agent terminal transaction processing screens based on at least a portion of the call center transaction data. In a particular embodiment, a set of prioritized transactions based on likelihood of matching a customer request is disclosed.Type: GrantFiled: July 28, 2004Date of Patent: April 24, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Kurt M. Joseph, Theodore Pasquale, Benjamin Anthony Knott, Robert R. Bushey
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Patent number: 8131524Abstract: An interface is provided by creating prompts for the interface. The prompts represent tasks to be accomplished by a user and are obtained based on user input. The prompts are grouped according to relationships, obtained from the user input, among the tasks. The interface is updated based on user feedback. Each of the prompts is designated using user terminology obtained from the user input.Type: GrantFiled: May 27, 2008Date of Patent: March 6, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, Theodore B. Pasquale, Scott H. Mills, John M. Martin, Benjamin A. Knott, Kurt M. Joseph
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Patent number: 7983412Abstract: A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want to report a slam or cram access the automated reporting system and report the complaint without having to speak with a customer service representative. The complaint module obtains the customer telephone number and retrieves customer account information using the customer telephone number. Using the customer account information, the complaint module extrapolates a type of complaint for the customer complaint and prompts the customer for information regarding the customer complaint and the type of the complaint. The customer provides customer responses to the prompts and the complaint module provides an indication to the customer regarding each customer response.Type: GrantFiled: September 13, 2007Date of Patent: July 19, 2011Assignee: AT&T Intellectual Property I, L.P.Inventors: Kurt M. Joseph, Robert R. Bushey, Benjamin A. Knott, John M. Martin
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Patent number: 7936862Abstract: A method for an automated voice response system to present access numbers to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the party. An indicator a service region within which dial-up Internet access is requested can be received by the automated voice response system. At least one data store can be queried for access numbers associated with the service region. A response to the querying step can be dynamically generated. The generated response can be customized specifically for the telephony communication. When the response includes at least one access number, the included access number or numbers can be presented to the party across the telephone communication.Type: GrantFiled: January 15, 2008Date of Patent: May 3, 2011Assignee: AT&T Intellectual Property I, L.P.Inventors: Jon Paden, Bobby Sams, Kurt M. Joseph, Wei Li
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Patent number: 7936861Abstract: The disclosure is directed to a system including a factor engine, an audio clip sequencing engine and an announcement engine. The factor engine is configured to identify an ordered set of menu options based on a plurality of weighted factors. The audio clip sequencing engine is responsive to the factor engine and is configured to generate an ordered sequence of audio clips based on the ordered set of menu options. The announcement engine is responsive to the audio clip sequencing engine and is configured to play the ordered sequence of audio clips.Type: GrantFiled: July 23, 2004Date of Patent: May 3, 2011Assignee: AT&T Intellectual Property I, L.P.Inventors: Benjamin Anthony Knott, Kurt M. Joseph, Robert R. Bushey, John Mills Martin