Abstract: The disclosed embodiments include a method for generating a response when a user encounters an error while using a servicing system. The method may include determining a user has encountered an error using a servicing system based on a trigger event associated with a system failure, logging the error in association with identifying information of the user, analyzing the error according to one or more pre-configured rules to determine an error level associated with the error, and selecting one or more responses to the error based on the error level, with at least one response being directed to the user in real-time. The method may include determining a medium for transmitting the one or more responses based on a type of device operated by the user when the user encountered the error, and transmitting the one or more responses using at least the determined medium.

Abstract: The disclosed embodiments include a method for generating a response when a user encounters an error while using a servicing system. The method may include determining a user has encountered an error using a servicing system based on a trigger event associated with a system failure, logging the error in association with identifying information of the user, analyzing the error according to one or more pre-configured rules to determine an error level associated with the error, and selecting one or more responses to the error based on the error level, with at least one response being directed to the user in real-time. The method may include determining a medium for transmitting the one or more responses based on a type of device operated by the user when the user encountered the error, and transmitting the one or more responses using at least the determined medium.