Abstract: The system and method described herein for discovery enrichment in an intelligent workload management system may include a computing environment having a model-driven, service-oriented architecture for creating collaborative threads to manage workloads. In particular, the management threads may converge information for managing identities and access credentials, which may provide information that can enrich discovery of physical and virtual infrastructure resources. For example, a discovery engine may reference federated identity information stored in an identity vault and enrich a discovered infrastructure model with the federated identity information. Thus, the model may generally include information describing physical and virtualized resources in the infrastructure, applications and services running in the infrastructure, and information derived from the federated identity information that describes dependencies between the physical resources, the virtualized resources, the applications, and the services.

Abstract: The system and method described herein for discovery enrichment in an intelligent workload management system may include a computing environment having a model-driven, service-oriented architecture for creating collaborative threads to manage workloads. In particular, the management threads may converge information for managing identities and access credentials, which may provide information that can enrich discovery of physical and virtual infrastructure resources. For example, a discovery engine may reference federated identity information stored in an identity vault and enrich a discovered infrastructure model with the federated identity information. Thus, the model may generally include information describing physical and virtualized resources in the infrastructure, applications and services running in the infrastructure, and information derived from the federated identity information that describes dependencies between the physical resources, the virtualized resources, the applications, and the services.

Abstract: The system and method described herein for managing information technology models in an intelligent workload management system may include a computing environment having a model-driven, service-oriented architecture for creating collaborative threads to manage workloads. In particular, the management threads may converge information for managing planned changes and recovery processes for version-controlled snapshots of the information technology models. For example, a discovery engine may enrich models of an infrastructure with identity information obtained from an identity vault and the infrastructure itself, and a management infrastructure may then manage planned changes to the infrastructure model. In particular, the management infrastructure may construct implementation plans that coordinate interaction between managed entities to implement the planned changes, and may further detect drifts between operational states and planned states for the infrastructure models.

Abstract: A method and system are described for distributing the tasks of ensuring the accuracy and currency of data contained in a CMDB to a social network of communities within the organization. Configuration items (CIs) are organized into Communities, and Users are associated with these Communities. Users associated with a Community search or browse for a CI and review the accuracy of a CI attribute, making correction by modification, deletion or addition. If correct information is not known the user tags the CI attribute for later correction. Corrections are reviewed and either approved or reverted back to the original value of the CI attribute. Through iteration of the process the accuracy of the CMDB is improved.

Abstract: A method is described for distributing the creation and maintenance tasks of a Business Service Model over social networks and communities in enterprise environments. Members of a community are enabled to view all Business Service Models and components in the community, and in accordance with permissions are enabled to read, create, modify, delete, update, tag, mark and comment on Business service Models and components, including being able to add missing relationships, elements, state propagation rules, or algorithms. Community workspaces are provided for tracking creation and maintenance activities, and individual workspaces are provided summarizing these activities taking place within the individual's communities. Combined together in a continually iterative model, these computer implemented mechanisms provide IT organizations with a complete, accurate and current Business Service Model.

Abstract: A method is described for using social networks of communities within a large enterprise to establish relationships between configuration items in a configuration management database, and to maintain the information about these relationships as changes are made in the information technology environment of the enterprise. Communities made up of groups of individuals are associated with groups of one or more configuration items, permissions are established for the actions of create, modify, delete, update, comment, tag and mark configuration item relationships, and means are provided for members of a Community to search for or browse configuration item relationships and operate on CI and CI relationships in a continually iterative model.