Abstract: A method of expert peer identification includes receiving, from a user, a request for an expert peer for an asset type, and obtaining asset interaction data relevant to the request including a list of assets, and, for each asset on the list, values for each of a set of pre-defined interaction categories for each worker that has interacted with the asset. The method further includes, for each asset on the list, respectively multiplying the interaction category values by a corresponding set of category weights to obtain a set of weighted interaction values, and, for each worker, processing the sum of their weighted interaction values to obtain an overall centrality measure. The method also includes selecting one of the workers as the expert peer based, at least in part, on their overall centrality measure, and identifying the expert peer to the user.

Abstract: A method of expert peer identification includes receiving, from a user, a request for an expert peer for an asset type, and obtaining asset interaction data relevant to the request including a list of assets, and, for each asset on the list, values for each of a set of pre-defined interaction categories for each worker that has interacted with the asset. The method further includes, for each asset on the list, respectively multiplying the interaction category values by a corresponding set of category weights to obtain a set of weighted interaction values, and, for each worker, processing the sum of their weighted interaction values to obtain an overall centrality measure. The method also includes selecting one of the workers as the expert peer based, at least in part, on their overall centrality measure, and identifying the expert peer to the user.

Abstract: Techniques for correlating a client incident with one or more enterprise events to facilitate resolution of the incident are provided. The techniques include identifying one or more configuration items relevant to the one or more enterprise events, identifying one or more configuration items relevant to the client incident, and correlating the one or more enterprise events with the client incident using the one or more configuration items to facilitate resolution of the incident.