Patents by Inventor Kyle P. Johnson

Kyle P. Johnson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Integrated service centre support
    Patent number: 10298757
    Abstract: A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.
    Type: Grant
    Filed: February 21, 2018
    Date of Patent: May 21, 2019
    Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Chung-Sheng Li, Guanglei Xiong, Emmanuel Munguia Tapia, Kyle P. Johnson, Christopher Cole, Sachin Aul, Suraj Govind Jadhav, Saurabh Mahadik, Mohammad Ghorbani, Colin Connors, Chinnappa Guggilla, Naveen Bansal, Praveen Maniyan, Sudhanshu A Dwivedi, Ankit Pandey, Madhura Shivaram, Sumeet Sawarkar, Karthik Meenakshisundaram, Nagendra Kumar M R, Hariram Krishnamurth, Karthik Lakshminarayanan
  • INTEGRATED SERVICE CENTRE SUPPORT
    Publication number: 20180241881
    Abstract: A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.
    Type: Application
    Filed: February 21, 2018
    Publication date: August 23, 2018
    Applicant: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Chung-Sheng LI, Guanglei Xiong, Emmanuel Munguia Tapia, Kyle P. Johnson, Christopher Cole, Sachin Aul, Suraj Govind Jadhav, Saurabh Mahadik, Mohammad Ghorbani, Colin Connors, Chinnappa Guggilla, Naveen Bansal, Praveen Maniyan, Sudhanshu A. Dwivedi, Ankit Pandey, Madhura Shivaram, Sumeet Sawarkar, Karthik Meenakshisundaram, Nagendra Kumar M R, Hariram Krishnamurth, Karthik Lakshminarayanan