Abstract: Systems, devices and methods for implementing a hold-call-back feature in a telecommunications network. A first connection is established between a call server and a first terminal via a packet-based network and a second connection is established between the call server and a second terminal via the packet-based network. The packet-based network comprises at least a segment of the telecommunications network. The call server then joins the first connection with the second connection to establish communication between the first terminal and the second terminal. In response to receiving a hold-call-back activation command from the first terminal via the packet-based network, the call server splits the first connection from the second connection, terminates the first connection and parks the second connection. The call server may then repeatedly prompt the second terminal for a call reestablishment command.

Abstract: The location of a mobile terminal associated with a user is determined using GPS or by monitoring signals generated and received by the mobile terminal, etc. Coordinates for at least one hot spot defined by the user are accessed to determine whether the location of the mobile terminal is within the hot spot. When an incoming contact is received for the user, a determination is made as to whether there are any contact routing rules associates with the user. If so, the record of contact routing rules associated with the user is accessed. If the record of contact routing rules includes at least one contact routing rule assigned to a hot spot, the contact is routed according to the at least one contact routing rule, based on whether or not the mobile terminal is determined to be within the hot spot.