Patents by Inventor Lakshmi Paramasivam

Lakshmi Paramasivam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated ticket resolution
    Patent number: 11055646
    Abstract: A device may communicate with a server to obtain historical ticket data. The device may generate a data model, based on the historical ticket data. The device may communicate with a client device to obtain ticket data relating to an issue associated with a project. The device may classify, using the data model, the ticket data into a ticket type. The device may generate, using the data model and based on the ticket type, a set of recommended resolutions for resolving the issue associated with the project. The device may select, from the set of recommended resolutions, a particular resolution based on a set of selection criteria. The device may automatically perform one or more actions to implement the particular resolution to resolve the issue associated with the project.
    Type: Grant
    Filed: June 28, 2019
    Date of Patent: July 6, 2021
    Assignee: Accenture Global Solutions Limited
    Inventors: Krupa Srivastava, Vijayaraghavan Koushik, Rajendra T. Prasad, VijayChandar Natesan, Rajesh Pappu, Chetan Kumar Baikady, David Golding, Luke Higgins, Leon Whine, Raanan Zion, Sunder Sankararaman, KrishnaKumar Dorai Rangarajan, Radhu Selvaraj, Lakshmi Paramasivam, Udayakumar Nagarajan, Parvatha Narayanan, Chandrasekhar Athinarayanan, Senthil Kumar Venugopal, Srinivasan Rangaswamy
  • AUTOMATED TICKET RESOLUTION
    Publication number: 20190318295
    Abstract: A device may communicate with a server to obtain historical ticket data. The device may generate a data model, based on the historical ticket data. The device may communicate with a client device to obtain ticket data relating to an issue associated with a project. The device may classify, using the data model, the ticket data into a ticket type. The device may generate, using the data model and based on the ticket type, a set of recommended resolutions for resolving the issue associated with the project. The device may select, from the set of recommended resolutions, a particular resolution based on a set of selection criteria. The device may automatically perform one or more actions to implement the particular resolution to resolve the issue associated with the project.
    Type: Application
    Filed: June 28, 2019
    Publication date: October 17, 2019
    Inventors: Krupa SRIVASTAVA, Vijayaraghavan Koushik, Rajendra T. Prasad, VijayChandar Natesan, Rajesh Pappu, Chetan Kumar Kaikady, David Golding, Luke Higgins, Leon Whine, Raanan Zion, Sunder Sankararaman, Krishankumar Dorai Rangarajan, Radhu Selvaraj, Lakshmi Paramasivam, Udayakumar Nagarajan, Parvatha Narayanan, Chandrasskhar Athinarayanan, Senthil Kumar Venugopal, Srinivasan Rangaswamy
  • Automated ticket resolution
    Patent number: 10380520
    Abstract: A device may communicate with a server to obtain historical ticket data. The device may generate a data model, based on the historical ticket data. The device may communicate with a client device to obtain ticket data relating to an issue associated with a project. The device may classify, using the data model, the ticket data into a ticket type. The device may generate, using the data model and based on the ticket type, a set of recommended resolutions for resolving the issue associated with the project. The device may select, from the set of recommended resolutions, a particular resolution based on a set of selection criteria. The device may automatically perform one or more actions to implement the particular resolution to resolve the issue associated with the project.
    Type: Grant
    Filed: July 10, 2017
    Date of Patent: August 13, 2019
    Assignee: Accenture Global Solutions Limited
    Inventors: Krupa Srivastava, Vijayaraghavan Koushik, Rajendra T. Prasad, VijayChandar Natesan, Rajesh Pappu, Chetan Kumar Baikady, David Golding, Luke Higgins, Leon Whine, Raanan Zion, Sunder Sankararaman, KrishnaKumar Dorai Rangarajan, Radhu Selvaraj, Lakshmi Paramasivam, Udayakumar Nagarajan, Parvatha Narayanan, Chandrasekhar Athinarayanan, Senthil Kumar Venugopal, Srinivasan Rangaswamy
  • AUTOMATED TICKET RESOLUTION
    Publication number: 20180260760
    Abstract: A device may communicate with a server to obtain historical ticket data. The device may generate a data model, based on the historical ticket data. The device may communicate with a client device to obtain ticket data relating to an issue associated with a project. The device may classify, using the data model, the ticket data into a ticket type. The device may generate, using the data model and based on the ticket type, a set of recommended resolutions for resolving the issue associated with the project. The device may select, from the set of recommended resolutions, a particular resolution based on a set of selection criteria. The device may automatically perform one or more actions to implement the particular resolution to resolve the issue associated with the project.
    Type: Application
    Filed: July 10, 2017
    Publication date: September 13, 2018
    Inventors: Krupa SRIVASTAVA, Vijayaraghavan Koushik, Rajendra T. Prasad, VijayChandar Natesan, Rajesh Pappu, Chetan Kumar Baikady, David Golding, Luke Higgins, Leon Whine, Raanan Zion, Sunder Sankararaman, KrishnaKumar Dorai Rangarajan, Radhu Selvaraj, Lakshmi Paramasivam, Udayakumar Nagarajan, Parvatha Narayanan, Chandrasekhar Athinarayanan, Senthil Kumar Venugopal, Srinivasan Rangaswamy