Patents by Inventor Lakshmi Priya Shanmugam

Lakshmi Priya Shanmugam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Utilizing widget content by virtual agent to initiate conversation
    Patent number: 11397858
    Abstract: A computer-implemented method, system and computer program product for initiating a conversation by a virtual agent. The boundary of a widget of a webpage the user is utilizing is determined. The user's interactions or lack of interactions with the widget within the determined boundary of the widget of the webpage is then determined, such as based on tracking the eye gaze or focus of the user. If it is determined that the user is experiencing difficulty in utilizing the widget, then the content associated with the widget is extracted. The extracted widget content is then mapped to the virtual agent content. The virtual agent is instructed to initiate a conversation based on the extracted widget content. In this manner, the virtual agent will now be able to dynamically initiate a conversation with the user to assist the user in addressing a problem the user is currently experiencing with the widget.
    Type: Grant
    Filed: August 15, 2019
    Date of Patent: July 26, 2022
    Assignee: KYNDRYL, INC.
    Inventors: Garfield W. Vaughn, Vasanthi M. Gopal, Gandhi Sivakumar, Malar Kandasamy, Lakshmi Priya Shanmugam
  • UTILIZING WIDGET CONTENT BY VIRTUAL AGENT TO INITIATE CONVERSATION
    Publication number: 20210049238
    Abstract: A computer-implemented method, system and computer program product for initiating a conversation by a virtual agent. The boundary of a widget of a webpage the user is utilizing is determined. The user's interactions or lack of interactions with the widget within the determined boundary of the widget of the webpage is then determined, such as based on tracking the eye gaze or focus of the user. If it is determined that the user is experiencing difficulty in utilizing the widget, then the content associated with the widget is extracted. The extracted widget content is then mapped to the virtual agent content. The virtual agent is instructed to initiate a conversation based on the extracted widget content. In this manner, the virtual agent will now be able to dynamically initiate a conversation with the user to assist the user in addressing a problem the user is currently experiencing with the widget.
    Type: Application
    Filed: August 15, 2019
    Publication date: February 18, 2021
    Inventors: Garfield W. Vaughn, Vasanthi M. Gopal, Gandhi Sivakumar, Malar Kandasamy, Lakshmi Priya Shanmugam