Abstract: A system and method for adjusting estimated number of customers affected by an electrical power distribution network incident. Incident reports indicating a number of affected customers and an incident definition for incidents occurring over an accumulation time are accumulated, where each incident report. For each incident report, a signature is determined based on characterizing respective incidents and includes respective characteristics of the incidents associated with each incident report. A subject incident report is received subsequent to the accumulation time. A signature is determined for the subject incident report. Similar incident reports that have signatures similar to the subject incident are identified. A composite estimated number of affected customers for the subject incident is determined based on the associated numbers of affected customers for each similar incident report.

Abstract: A service ticket control can close an open service ticket for a field service visit to resolve a power outage experienced at a given customer premises. The open service ticket can be closed in response to usage data from a given smart meter at the customer premises indicating that the customer premises is consuming power above a predetermined threshold level. The service ticket control closes the open service ticket prior to a service crew assigned the service ticket arriving at the given customer premises.

Abstract: A system and method for adjusting estimated number of customers affected by an electrical power distribution network incident. Incident reports indicating a number of affected customers and an incident definition for incidents occurring over an accumulation time are accumulated, where each incident report. For each incident report, a signature is determined based on characterizing respective incidents and includes respective characteristics of the incidents associated with each incident report. A subject incident report is received subsequent to the accumulation time. A signature is determined for the subject incident report. Similar incident reports that have signatures similar to the subject incident are identified. A composite estimated number of affected customers for the subject incident is determined based on the associated numbers of affected customers for each similar incident report.

Abstract: A service ticket control can close an open service ticket for a field service visit to resolve a power outage experienced at a given customer premises. The open service ticket can be closed in response to usage data from a given smart meter at the customer premises indicating that the customer premises is consuming power above a predetermined threshold level. The service ticket control closes the open service ticket prior to a service crew assigned the service ticket arriving at the given customer premises.