Patents by Inventor Lalitha Vaidyanathan

Lalitha Vaidyanathan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Integrated electronic marketplace and online dispute resolution system
    Patent number: 7630904
    Abstract: System and methods resolving an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a human dispute resolution specialist; and presenting the resolution of the dispute to the one or more parties.
    Type: Grant
    Filed: September 26, 2003
    Date of Patent: December 8, 2009
    Assignee: Square Trade, Inc.
    Inventors: Lalitha Vaidyanathan, John Quinn, Ahmed Khaishgi, Cara Cherry
  • Electronic dispute resolution system
    Patent number: 7630903
    Abstract: System and methods resolving an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a human dispute resolution specialist; and presenting the resolution of the dispute to the one or more parties.
    Type: Grant
    Filed: February 15, 2000
    Date of Patent: December 8, 2009
    Assignee: Square Trape, Inc.
    Inventors: Lalitha Vaidyanathan, John Quinn, Ahmed Khaishgi, Cara Cherry
  • System and method for resolving a dispute in electronic commerce and managing an online dispute resolution process
    Publication number: 20040128155
    Abstract: Techniques are described for handling disputes online. The techniques particularly relate to high-volume dispute handling, and integration with an online marketplace or general online selling. The techniques can handle a very high volume of concurrent disputes cost effectively, and provide for the central management of a large and geographically distributed group of dispute resolution specialists that assist with online dispute resolution. The techniques address needs arising through the recent growth of global online marketplaces and online selling.
    Type: Application
    Filed: August 5, 2003
    Publication date: July 1, 2004
    Inventors: Lalitha Vaidyanathan, John Quinn, Ahmed Khaishgi, Cara Cherry-Lisco
  • Automated online dispute resolution
    Publication number: 20040059596
    Abstract: System and methods resolving an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a human dispute resolution specialist; and presenting the resolution of the dispute to the one or more parties.
    Type: Application
    Filed: September 26, 2003
    Publication date: March 25, 2004
    Inventors: Lalitha Vaidyanathan, John Quinn, Ahmed Khaishgi, Cara Cherry