Abstract: One embodiment of the present invention sets forth a cloud computing environment that includes a service cloud and one or more services accessing the service cloud. The service cloud includes multiple resources of different types that support the execution of the services accessing the service cloud. Each resource and service in the cloud computing environment is configured via a centralized configuration service. In addition, resource allocation and predictive performance monitoring engines allocate resources and monitor the resources allocated to the services accessing the service cloud.

Abstract: One embodiment of the present invention sets forth a cloud computing environment that includes a service cloud and one or more services accessing the service cloud. The service cloud includes multiple resources of different types that support the execution of the services accessing the service cloud. Each resource and service in the cloud computing environment is configured via a centralized configuration service. In addition, resource allocation and predictive performance monitoring engines allocate resources and monitor the resources allocated to the services accessing the service cloud.

Abstract: A method for controlling a message distribution process comprising a series of coordinated processes by monitoring the performance of each process, determining that a monitored process is not processing properly, and skipping the process not processing properly. Another method for controlling the load of message traffic by determining the performance of a message server and altering the flow of messages based upon the determined performance of the message server. Another method for routing messages by identifying the addresses of senders of received messages, assigning a portion of the addresses to a category, and routing messages from the identified addresses according to their assigned category.