Abstract: The present invention relates to a method of generating and transmitting a transcript of a verbal communication. The method comprises creating a recording of at least one speaker participating in the verbal communication; processing the recording through a parsing process in which an audio stream is analysed to produce a speaker record automatically identifying one or more portions of the audio stream that correspond to at least one known speaker profile; processing the recording through a transcription process in which the recording is transcribed into one or more text segments to create a communications transcript representative of the verbal communication; assigning one or more segments of the communications transcript to the at least one speaker based on the speaker record; generating a final communications transcript by inserting into the communications transcript; and presenting to a user a copy of the final communications transcript.