Patents by Inventor Larry Appleby

Larry Appleby has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8818976
    Abstract: A method according to the present invention may be used to convey information to enhance customer service for a wide variety of industries, and especially the automotive repair industry. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time.
    Type: Grant
    Filed: January 27, 2012
    Date of Patent: August 26, 2014
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20120131004
    Abstract: A method according to the present invention may be used to convey information to enhance customer service for a wide variety of industries, and especially the automotive repair industry. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time.
    Type: Application
    Filed: January 27, 2012
    Publication date: May 24, 2012
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Patent number: 8126862
    Abstract: Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Grant
    Filed: August 11, 2008
    Date of Patent: February 28, 2012
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036877
    Abstract: Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036852
    Abstract: Methods according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036876
    Abstract: Methods according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis
  • Publication number: 20100036868
    Abstract: Systems according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, systems of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
    Type: Application
    Filed: August 11, 2008
    Publication date: February 11, 2010
    Inventors: Matt McDermott, Larry Appleby, Todd Oleno, Mike Ellis