Abstract: Aspects of the invention may involve systems and methods. In an embodiment, a method to determine wireless network coverage and responsiveness may be described. The method may include wirelessly transmitting test data to determine wireless connectivity and transmission quality; determining a quality of the wireless transmission of the test data; determining a location of the wireless device during the wireless transmission of the test data; updating a log with the location of the wireless device, a time of day of the wireless transmission, and the quality of the wireless transmission; and transmitting the log to a central server.

Abstract: Aspects of the invention may involve systems and methods. In an embodiment, a method to determine wireless network coverage and responsiveness may be described. The method may include wirelessly transmitting test data to determine wireless connectivity and transmission quality; determining a quality of the wireless transmission of the test data; determining a location of the wireless device during the wireless transmission of the test data; updating a log with the location of the wireless device, a time of day of the wireless transmission, and the quality of the wireless transmission; and transmitting the log to a central server.

Abstract: Embodiments emulate agents in a contact center, or enterprise, that initiate communication sessions to each other over communication networks and measure data quality using one or more metrics. That data measured can include voice and video data. Examples of communication networks used to place the voice calls include Internet Protocol (IP) networks and hybrid networks including more traditional telephony components. The data collected by the emulated agents is sent to a monitoring server. The monitoring server and the emulated agent behavior can be configured and scheduled via a web interface. In addition, the web interface provides the user with detailed reports, performance summaries, and visualizations of data collected, further enabling the user to troubleshoot a contact center or enterprise over a variety of communication networks.

Abstract: Embodiments emulate agents in a contact center, or enterprise, that initiate communication sessions to each other over communication networks and measure data quality using one or more metrics. That data measured can include voice and video data. Examples of communication networks used to place the voice calls include Internet Protocol (IP) networks and hybrid networks including more traditional telephony components. The data collected by the emulated agents is sent to a monitoring server. The monitoring server and the emulated agent behavior can be configured and scheduled via a web interface. In addition, the web interface provides the user with detailed reports, performance summaries, and visualizations of data collected, further enabling the user to troubleshoot a contact center or enterprise over a variety of communication networks.