Abstract: Methods and systems are provided for providing answers in an on-line customer support site. The method includes receiving a first question from a user, determining first results from a knowledge base, determining second results from a community, determining third results from an agent, and displaying the first results, the second results, and the third results responsive to the first question in a single, integrated feed.

Abstract: A system and method for integrating social network posts is provided. The system, for example, may include a communication system and a processor communicatively coupled to the communication system. The processor may be configured to receive a message in a first social media network, determine when the message is designated as shareable on a second social media network, create, when the message is designated as shareable on a second social media network, reposting information enabling addressed users to repost the message on the second social media network, and transmit the message and reposting information to addressed users of the first social media network via the communication system.