Abstract: Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service is configured to obtain a plurality of tickets from a plurality of data sources and extract attributes from each ticket in the plurality of tickets. Once extracted, the ticket management service may, for each ticket in the plurality of tickets, generate at least one ticket in a unified format and add the at least one ticket to a ticket database. The ticket management service may then use the ticket database to present ticket summaries to users associated with the industrial automation environment.

Abstract: The technology disclosed herein enables presentation of a risk overview based off of the product lifecycles for components in an industrial environment. In a particular embodiment, a method includes, in a lifecycle management system, identifying components of an industrial system having a product lifecycle and determining the product lifecycles for the components. The method further includes determining a number of replacements for the components in an inventory for the industrial system. The method also includes presenting a risk overview for the industrial system based on the product lifecycles and the number of replacements.

Abstract: Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service may identify a component in the industrial automation environment. The ticket management service may further determine ticket resolution requirements associated with the component and generate a ticket based at least one the ticket resolution requirements. Once generated, the ticket management service may further monitor the resolution progress of the ticket and generate a summary based on resolution progress for the ticket.

Abstract: Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service is configured to obtain a plurality of tickets from a plurality of data sources and extract attributes from each ticket in the plurality of tickets. Once extracted, the ticket management service may, for each ticket in the plurality of tickets, generate at least one ticket in a unified format and add the at least one ticket to a ticket database. The ticket management service may then use the ticket database to present ticket summaries to users associated with the industrial automation environment.

Abstract: The technology disclosed herein enables presentation of a product lifecycle overview of the product lifecycles for components in an industrial environment. In a particular embodiment, a method includes, in a lifecycle management system, identifying components of an industrial system that have a product lifecycle and determining the product lifecycles for the components. The method further includes presenting an overview of the product lifecycles to a user.