Patents by Inventor Laurent Le Gouez

Laurent Le Gouez has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Location-based call initiation
    Patent number: 9807553
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Grant
    Filed: August 15, 2016
    Date of Patent: October 31, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Laurent Le Gouez, Stéphane Blécon
  • LOCATION-BASED CALL INITIATION
    Publication number: 20160360356
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Application
    Filed: August 15, 2016
    Publication date: December 8, 2016
    Inventors: Laurent Le Gouez, Stéphane Blécon
  • Location-based call initiation
    Patent number: 9420105
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Grant
    Filed: February 5, 2014
    Date of Patent: August 16, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Laurent Le Gouez, Stéphane Blécon
  • LOCATION-BASED CALL INITIATION
    Publication number: 20140153712
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Application
    Filed: February 5, 2014
    Publication date: June 5, 2014
    Applicant: Genesys Telecommunications Laboratories, Inc.
    Inventors: Laurent Le Gouez, Stéphane Blécon
  • Location-based call initiation
    Patent number: 8681966
    Abstract: An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location.
    Type: Grant
    Filed: November 27, 2012
    Date of Patent: March 25, 2014
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Laurent Le Gouez, Stephane Blecon