Abstract: A system and method for managing legal services is disclosed. The method includes receiving a request for legal services from a member of a pre-paid legal service, collecting information from the member about a legal problem, storing the information as a record in a computer database and determining whether one of a plurality of attorneys associated with the pre-paid legal service is available to speak with the member within a predetermined period of time. The member is then assigned a position in a member queue to speak with an available attorney or if no attorney is available, the member is designated for a call-back by the pre-paid legal service at which point the member is then assigned a position in the member queue. A consultation is provided to the member by the available attorney.