Abstract: A system permits a customer service agent to receive and listen to an audio recording from a caller on a voice device (110), and thereby prepare to support the caller before connecting directly with him/her. The incoming call may originate on a public telephone network (120), and be received by a system (100). The system (100) may include one or more of an automatic call distributor/private branch exchange (130), a voice response unit (140), and a computer telephone integration server (160), and possibly a data device (180). The caller may be prompted to provide an audio message concerning the nature of the telephone call. Before being connected to the caller, the service agent may be provided with the audio message from the caller, possibly via the data device (180). After listening to the caller's previously recorded audio message and preparing to assist the caller, the agent and caller may then be directly connected together.

Abstract: The present invention provides vaccines and a means of vaccinating a mammal so as to prevent or control specific T cell mediated pathologies or to treat the unregulated replication of T cells. The vaccine is composed of a T cell receptor (TCR) or a fragment thereof corresponding to a TCR present on the surface of T cells mediating the pathology. The vaccine fragment can be a peptide corresponding to sequences of TCRs characteristic of the T cells mediating said pathology. The vaccine is administered to the mammal in a manner that induces an immunologically effective response so as to affect the course of the disease. The invention additionally provides specific &bgr;-chain variable regions of the T cell receptor, designated V&bgr;6.2/3, V&bgr;6.5, V&bgr;2, V&bgr;5.1, V&bgr;13 and V&bgr;7, which are central to the pathogenesis of multiple sclerosis (MS).

Abstract: A real-time or streaming speech processing system and method is disclosed with capabilities distributed between and client and a server where the server may be reached via the Internet. The speech processing entails digitizing and converting the utterances to features extracted to help the processing. The features are sent via a communications channel to the server where the recognition occurs. The features extracted allow low bandwidth channels to be used with still maintaining real-time response. The recognizer will determine the most likely text representing the utterances and return the text to the client. The system can be used to identify and/or verify who is speaking.

Abstract: An elongated water ballasted oil spill containment boom made of flexible, compact, and easily storable material and having an inner and an outer chambers. When inflated with water the inner chamber assumes a substantially circular cross section and is cylindrical in shape. The selection of the ratio of the size of the outer and inner chambers controls the degree to which the boom floats above the water level and is submerged below the water level. The portions of the boom above and below the water level prevent, respectively, splashover of oil and the escape of oil under the boom. The boom is statically stable in that a strong righting moment tends to automatically properly reorient the boom in the event of undesirable wave, current or wind forces.