Abstract: A security system comprises one or more sensor devices configured to detect conditions at one or more sites; one or more checkpoints at each of said one or more sites configured to receive signals from the one or more sensor devices; and a central headquarters processor configured to receive signals indicative of the conditions detected at said one or more sites from the one or more checkpoints. The central headquarters processor is configured to process the signals to determine if an event has occurred.

Abstract: A security system comprises one or more sensor devices configured to detect conditions at one or more sites; one or more checkpoints at each of said one or more sites configured to receive signals from the one or more sensor devices; and a central headquarters processor configured to receive signals indicative of the conditions detected at said one or more sites from the one or more checkpoints. The central headquarters processor is configured to process the signals to determine if an event has occurred.

Abstract: A security system comprises one or more sensor devices configured to detect conditions at one or more sites; one or more checkpoints at each of said one or more sites configured to receive signals from the one or more sensor devices; and a central headquarters processor configured to receive signals indicative of the conditions detected at said one or more sites from the one or more checkpoints. The central headquarters processor is configured to process the signals to determine if an event has occurred.

Abstract: A security system comprises one or more sensor devices configured to detect conditions at one or more sites; one or more checkpoints at each of said one or more sites configured to receive signals from the one or more sensor devices; and a central headquarters processor configured to receive signals indicative of the conditions detected at said one or more sites from the one or more checkpoints. The central headquarters processor is configured to process the signals to determine if an event has occurred.

Abstract: An enhanced human oriented system (10) capable of exchanging data among human guards, peripheral equipment monitoring sites where security system (10) is activated, and stations where the data collected at the sites is analyzed and appropriate countermeasures are implemented. Hard wired bi-directional communication (22), and indirect communication, for example, use of a global computer network like the Internet (20) are methods of communication between a central headquarters (16) and one or more facilities sites (12) and (14). The system includes a computer implemented communications protocol, which is an XML base communication protocol for real time security alert monitoring purposes.

Abstract: Provided is a human guard enhancing multiple site security system comprising one or more human guards, peripheral equipment positioned at one or more sites, said peripheral equipment comprising one or more of a plurality of sensors, video cameras, positioning systems, and mobile communication and data processing equipment, said peripheral equipment being further capable of collecting and transmitting event-related and environmental data, one or more checkpoint systems capable of receiving, processing into a standardized protocol, and further relaying the data received from said peripheral equipment, and of providing said one or more guards with information based on the data, and one or more stations capable of logging, processing, and reporting the data relayed from said one or more checkpoint systems to provide a security system status and to facilitate human supervision, situation analysis, decision making, and intervention.

Abstract: A security system comprises one or more sensor devices configured to detect conditions at one or more sites; one or more checkpoints at each of said one or more sites configured to receive signals from the one or more sensor devices; and a central headquarters processor configured to receive signals indicative of the conditions detected at said one or more sites from the one or more checkpoints. The central headquarters processor is configured to process the signals to determine if an event has occurred.

Abstract: A security system comprises one or more sensor devices configured to detect conditions at one or more sites; one or more checkpoints at each of said one or more sites configured to receive signals from the one or more sensor devices; and a central headquarters processor configured to receive signals indicative of the conditions detected at said one or more sites from the one or more checkpoints. The central headquarters processor is configured to process the signals to determine if an event has occurred.

Abstract: Provided is a human guard enhancing multiple site security system comprising one or more human guards, peripheral equipment positioned at one or more sites, said peripheral equipment comprising one or more of a plurality of sensors, video cameras, positioning systems, and mobile communication and data processing equipment, said peripheral equipment being further capable of collecting and transmitting event-related and environmental data, one or more checkpoint systems capable of receiving, processing into a standardized protocol, and further relaying the data received from said peripheral equipment, and of providing said one or more guards with information based on the data, and one or more stations capable of logging, processing, and reporting the data relayed from said one or more checkpoint systems to provide a security system status and to facilitate human supervision, situation analysis, decision making, and intervention.

Abstract: A security system comprises one or more sensor devices configured to detect conditions at one or more sites; one or more checkpoints at each of said one or more sites configured to receive signals from the one or more sensor devices; and a central headquarters processor configured to receive signals indicative of the conditions detected at said one or more sites from the one or more checkpoints. The central headquarters processor is configured to process the signals to determine if an event has occurred.

Abstract: A guard enhancing multiple site, readily scalable security system combines human-based security personnel with a diverse array of fixed and movable electronic security enhancing components, and numerous modes of communications between said components, including hard wired and wireless applications. The security related components include event sensors, identification tracking for people and things, access control devices, security guard wearable computers and hand held computers as well as embedded data processing control and communications systems, with all sensors and sites capable of being monitored by a designated headquarters through checkpoint data processing components and base station components.

Abstract: A guard enhancing multiple site, readily scalable security system combines human-based security personnel with a diverse array of fixed and movable electronic security enhancing components, and numerous modes of communications between said components, including hard wired and wireless applications. The security related components include event sensors, identification tracking for people and things, access control devices, security guard wearable computers and hand held computers as well as embedded data processing control and communications systems, with all sensors and sites capable of being monitored by a designated headquarters through checkpoint data processing components and base station components.

Abstract: A computer implemented communications method and protocol is provided which utilizes an XML based communications protocol for security monitoring purposes. The XML based communications protocol consists of numerous modules which receive and convert data messages from varying security devices and sensors, standardize and send converted messages, and encrypt and decrypt said data messages as necessary. With a security system core application (SCA) running on various integrated checkpoint, base station and headquarter based computers and/or other data processing units, the data messages are filtered and transmitted from checkpoint computers to base station computers, then received by a headquarters data processing unit. The SCA running on base station and/or headquarters computers analyzes, reports and logs environmental as well as security events within one or more subject sites.

Abstract: A novel telephone call center split monitoring and display system, uses an integrated three-dimensional bar chart to display multiple split activity information in a single view, enabling easy comparison and multiple split monitoring by split managers without crowded views or frequent toggling between several views.

Abstract: A novel telephone call center agent monitoring and display system has a graphical user interface that allows a call center manager to automatically display a detailed multiple bar graph view of the status of particular agents currently engaged in agent activities specified by the manager for a duration also specified by the manager, the detailed view being linked to a composite view of the status of all agents being monitored by the manager. In the preferred embodiment, an agent status summary view displays in bar graph form, the collective statuses of all categories of agent status monitored by a call center manager corresponding to the longest time in the category for all of the agents monitored by the manager. If desired, the manager can “drill down” to a linked detailed view to display the duration of every agent currently in a chosen status category when the duration in that activity is within a time window chosen by the manager.

Abstract: A telephone switching system (100), such as an ACD switching system in a call center, is used to broadcast information for users, such as displayable messages, to telecommunications terminals (110-112, 212), such as display telephones or data terminals, of a plurality of the users, such as call center agents, by means of non-call-associated display messages that are transmitted over the terminals' telephone lines (120-122), at the request of one of the users, such as the supervisor of the call center. The one of the users requests the broadcast either by depressing a predetermined button on their terminal accompanied by dialing a message identifier, or by dialing a feature access code and a message identifier, or by sending an ISDN "userinfo" or DCP "route text message" message that contains the information for users. The switching system uses either stored data or data contained in the request to determine the destinees of the information for users.