Patents by Inventor Lawrence Thomas Volz

Lawrence Thomas Volz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Proximity based mechanisms for customer-service interaction feedback
    Patent number: 11756084
    Abstract: Various embodiments are directed to systems and methods for providing employee data corresponding to individual employees to a customer computing entity operated by a customer. The employee data is provided so as to provide additional detail regarding an employee involved in a customer service interaction with the customer. The employee data is broadcast from an employee beacon carried by a respective employee. The employee data is received by a customer computing entity within the broadcast range of the employee beacon and, upon detection of a trigger event, the employee data is presented to the user via a graphical user interface of the customer computing entity, which requests that the customer provide feedback data regarding the employee, which may be transmitted to a management computing entity for storage and analysis.
    Type: Grant
    Filed: December 17, 2021
    Date of Patent: September 12, 2023
    Assignee: Baypoint Technology, LLC
    Inventor: Lawrence Thomas Volz
  • PROXIMITY BASED MECHANISMS FOR CUSTOMER-SERVICE INTERACTION FEEDBACK
    Publication number: 20220108360
    Abstract: Various embodiments are directed to systems and methods for providing employee data corresponding to individual employees to a customer computing entity operated by a customer. The employee data is provided so as to provide additional detail regarding an employee involved in a customer service interaction with the customer. The employee data is broadcast from an employee beacon carried by a respective employee. The employee data is received by a customer computing entity within the broadcast range of the employee beacon and, upon detection of a trigger event, the employee data is presented to the user via a graphical user interface of the customer computing entity, which requests that the customer provide feedback data regarding the employee, which may be transmitted to a management computing entity for storage and analysis.
    Type: Application
    Filed: December 17, 2021
    Publication date: April 7, 2022
    Applicant: BAYPOINT TECHNOLOGY, LLC.
    Inventor: Lawrence Thomas Volz
  • Proximity based mechanisms for customer-service interaction feedback
    Patent number: 11232491
    Abstract: Various embodiments are directed to systems and methods for providing employee data corresponding to individual employees to a customer computing entity operated by a customer. The employee data is provided so as to provide additional detail regarding an employee involved in a customer service interaction with the customer. The employee data is broadcast from an employee beacon carried by a respective employee. The employee data is received by a customer computing entity within the broadcast range of the employee beacon and, upon detection of a trigger event, the employee data is presented to the user via a graphical user interface of the customer computing entity, which requests that the customer provide feedback data regarding the employee, which may be transmitted to a management computing entity for storage and analysis.
    Type: Grant
    Filed: August 9, 2019
    Date of Patent: January 25, 2022
    Assignee: BAYPOINT TECHNOLOGY, LLC
    Inventor: Lawrence Thomas Volz
  • PROXIMITY BASED MECHANISMS FOR CUSTOMER-SERVICE INTERACTION FEEDBACK
    Publication number: 20200051141
    Abstract: Various embodiments are directed to systems and methods for providing employee data corresponding to individual employees to a customer computing entity operated by a customer. The employee data is provided so as to provide additional detail regarding an employee involved in a customer service interaction with the customer. The employee data is broadcast from an employee beacon carried by a respective employee. The employee data is received by a customer computing entity within the broadcast range of the employee beacon and, upon detection of a trigger event, the employee data is presented to the user via a graphical user interface of the customer computing entity, which requests that the customer provide feedback data regarding the employee, which may be transmitted to a management computing entity for storage and analysis.
    Type: Application
    Filed: August 9, 2019
    Publication date: February 13, 2020
    Inventor: Lawrence Thomas Volz