Patents by Inventor Lea Marie Souther

Lea Marie Souther has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time generation of tailored recommendations associated with client interactions
    Patent number: 11068287
    Abstract: Embodiments of the present invention provide a system for real-time generation of tailored recommendations associated with client interactions. The system is configured to identify an interaction associated with an associate, extract information of a user associated with the interaction, transfer the extracted information to an associate device, transmit first set of control signals to the associate device, wherein the first set of control signals cause a graphical user interface of the associate device to display the extracted information to the associate, identify a type of the interaction, generate topics associated with the interaction based on the type of the interaction, transfer the topics to the associate device, and transmit a second set of control signals to the associate device, wherein the second set of control signals cause the graphical user interface of the associate device to display the one or more topics to the associate.
    Type: Grant
    Filed: March 5, 2019
    Date of Patent: July 20, 2021
    Assignee: BANK OF AMERICA CORPORATION
    Inventors: Malini Petersen, Robert J. Graulich, Richard M. Korzenko, Shola L. Oni, Courtney Lee Prior, Stephen Thomas Shannon, Lea Marie Souther
  • REAL-TIME GENERATION OF TAILORED RECOMMENDATIONS ASSOCIATED WITH CLIENT INTERACTIONS
    Publication number: 20200285490
    Abstract: Embodiments of the present invention provide a system for real-time generation of tailored recommendations associated with client interactions. The system is configured to identify an interaction associated with an associate, extract information of a user associated with the interaction, transfer the extracted information to an associate device, transmit first set of control signals to the associate device, wherein the first set of control signals cause a graphical user interface of the associate device to display the extracted information to the associate, identify a type of the interaction, generate topics associated with the interaction based on the type of the interaction, transfer the topics to the associate device, and transmit a second set of control signals to the associate device, wherein the second set of control signals cause the graphical user interface of the associate device to display the one or more topics to the associate.
    Type: Application
    Filed: March 5, 2019
    Publication date: September 10, 2020
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Malini Petersen, Robert J. Graulich, Richard M. Korzenko, Shola L. Oni, Courtney Lee Prior, Stephen Thomas Shannon, Lea Marie Souther
  • REAL-TIME PRIORITIZATION OF TAILORED RECOMMENDATIONS ASSOCIATED WITH CLIENT INTERACTIONS
    Publication number: 20200285491
    Abstract: Embodiments of the present invention provide a system for prioritization of tailored recommendations associated with client recommendations. The system is configured to identify an interaction associated with an associate, extract information of a user associated with the interaction, transfer the extracted information to an associate device, transmit first set of control signals to the associate device, wherein the first set of control signals cause a graphical user interface of the associate device to display the extracted information to the associate, identify a type of the interaction, generate topics associated with the interaction based on the type of the interaction, transfer the topics to the associate device, and transmit a second set of control signals to the associate device, wherein the second set of control signals cause the graphical user interface of the associate device to display the one or more topics to the associate.
    Type: Application
    Filed: March 5, 2019
    Publication date: September 10, 2020
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Malini Petersen, Robert J. Graulich, Richard M. Korzenko, Shola L. Oni, Courtney Lee Prior, Stephen Thomas Shannon, Lea Marie Souther