Patents by Inventor LeAnn M. Beckle

LeAnn M. Beckle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Resource control and data handling for central office based automatic call distributors
    Patent number: 5153909
    Abstract: This invention relates to a central office (CO) based automatic call distributor (ACD) system arrangement for providing resource control and call event data processing services for a plurality of ACD systems, served by a switching system. The arrangement comprises a switching system, having a control processor complex (CPC), a special Event and Control Link (ECL) processor that performs ACD end-user call event data partitioning and ACD end-user resource allocation message screening, and one or more Management Information System (MIS) processors that perform data processing to derive statistics associated with calls to an ACD. The ECL receives, partitions, and transmits call event data messages from the CPC to the MIS processors.
    Type: Grant
    Filed: May 25, 1989
    Date of Patent: October 6, 1992
    Assignee: AT&T Bell Laboratories
    Inventors: LeAnn M. Beckle, Gary B. Crockett, Kevin D. Easley