Patents by Inventor Lee Dalsu

Lee Dalsu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Work flow engine for controlling delivery of media treatments to customer contacts
    Patent number: 8224922
    Abstract: The present invention recognizes that there is a need to enable scripts or rules within workflow engines to be more dynamic, more easily created, more easily interpreted by other software entities and moreover to enable many different media types to be provided rather than only one such as voice. The present invention addresses this by making use of new types of web-based scripting applications such as VXML and SALT. One or more new commands are added to existing workflow engines to enable them to instruct media servers to access web-based instructions. Those web-based instructions are then executed at the media server to provide additional media treatment control.
    Type: Grant
    Filed: May 5, 2005
    Date of Patent: July 17, 2012
    Assignee: Avaya Inc.
    Inventors: Patrick Hession, Arik Elberse, John Duncan, Lee Dalsu