Patents by Inventor Leigh E Pike

Leigh E Pike has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for performing dual channel communications
    Patent number: 12719984
    Abstract: In response to detecting a telephone call from a user device of a user at an interactive voice response (IVR) processor, an intent of the user is determined. Upon determining that the intent of the user is configured for an assisted interaction using a dual connection with the user device including a telephone connection and a persistent data connection, the persistent data connection is setup with the user device and the assisted interaction is performed with the user device. Performing the assisted interaction includes receiving an input message from the user device and, in response, transmitting a first response message to the user device over the telephone connection and, in conjunction, transmitting a second response message to the user device over the data connection.
    Type: Grant
    Filed: October 4, 2024
    Date of Patent: August 25, 2026
    Assignee: Bank of America Corporation
    Inventors: Nipun Mahajan, Yogesh Raghuvanshi, Robert E Lutzkow, Leigh E Pike
  • System and method for performing dual channel communications
    Publication number: 20260101001
    Abstract: In response to detecting a telephone call from a user device of a user at an interactive voice response (IVR) processor, an intent of the user is determined. Upon determining that the intent of the user is configured for an assisted interaction using a dual connection with the user device including a telephone connection and a persistent data connection, the persistent data connection is setup with the user device and the assisted interaction is performed with the user device. Performing the assisted interaction includes receiving an input message from the user device and, in response, transmitting a first response message to the user device over the telephone connection and, in conjunction, transmitting a second response message to the user device over the data connection.
    Type: Application
    Filed: October 4, 2024
    Publication date: April 9, 2026
    Inventors: Nipun Mahajan, Yogesh Raghuvanshi, Robert E Lutzkow, Leigh E Pike