Abstract: An interface for configuring an interaction site is provided. First values corresponding to first parameters of an interaction page of the one or more interaction pages are received. Recommended interaction pages for the interaction site are selected based on the first values. An interface for selecting any interaction page of the recommended interaction pages is provided. Data indicating a selection of a particular interaction page is received. In response to receiving the data indicating the selection of the particular interaction page, an interface for configuring the particular interaction page is provided. Second values corresponding to second parameters of the particular interaction page are received. A second multi-step communication flow is determined based on (i) values corresponding to the parameters associated with the first multi-step communication flow and (ii) the second values.

Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.

Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.

Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.

Abstract: A system includes a contact center to provide an interaction between a customer and agent. A forms manager of the contact center generates a question for an evaluation form. A workforce management server connects with the forms manager, the workforce management server to schedule a work time for the agent. The workforce management server to schedule the forms manager to generate the evaluation form when the agent is working.

Abstract: An interface for configuring an interaction site is provided. First values corresponding to first parameters of an interaction page of the one or more interaction pages are received. Recommended interaction pages for the interaction site are selected based on the first values. An interface for selecting any interaction page of the recommended interaction pages is provided. Data indicating a selection of a particular interaction page is received. In response to receiving the data indicating the selection of the particular interaction page, an interface for configuring the particular interaction page is provided. Second values corresponding to second parameters of the particular interaction page are received. A second multi-step communication flow is determined based on (i) values corresponding to the parameters associated with the first multi-step communication flow and (ii) the second values.

Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.

Abstract: An interface for configuring an interaction site is provided. First values corresponding to first parameters of an interaction page of the one or more interaction pages are received. Recommended interaction pages for the interaction site are selected based on the first values. An interface for selecting any interaction page of the recommended interaction pages is provided. Data indicating a selection of a particular interaction page is received. In response to receiving the data indicating the selection of the particular interaction page, an interface for configuring the particular interaction page is provided. Second values corresponding to second parameters of the particular interaction page are received. A second multi-step communication flow is determined based on (i) values corresponding to the parameters associated with the first multi-step communication flow and (ii) the second values.

Abstract: A system and method for providing a user interface that allows users to change the active line on which an outgoing call may be placed. In example embodiments, upon detecting call screen interaction a line selection menu is displayed. The line selection menu contains a plurality of line identifiers, each line identifier uniquely identifying a corresponding one of the multiple communication lines accessible at the mobile device. A system and method is also presented for providing a call log for identifying call activity associated with a plurality of communication lines.

Abstract: Embodiments of a system and method for providing a user interface for managing calls received at a mobile device is described. The user interface provides an incoming call screen to the user, where the incoming call screen comprises a caller identification data field for displaying data associated with incoming calls and at least one key label field in which labels for mobile device keys (e.g. send and end keys) are displayed. The area of the caller identification data field is substantially greater than the area of the at least one key label field, enabling more information pertaining to incoming calls to be displayed to the user. In at least one embodiment, this is facilitated by providing user-selectable options for responding to incoming calls in an options menu, which can be accessed by a user but is not initially displayed to the user when an incoming call is first received.

Abstract: An interface for configuring an interaction site is provided. First values corresponding to first parameters of an interaction page of the one or more interaction pages are received. Recommended interaction pages for the interaction site are selected based on the first values. An interface for selecting any interaction page of the recommended interaction pages is provided. Data indicating a selection of a particular interaction page is received. In response to receiving the data indicating the selection of the particular interaction page, an interface for configuring the particular interaction page is provided. Second values corresponding to second parameters of the particular interaction page are received. A second multi-step communication flow is determined based on (i) values corresponding to the parameters associated with the first multi-step communication flow and (ii) the second values.

Abstract: The described embodiments relate generally to methods and systems for displaying on a handheld electronic device a plurality of participant images corresponding to a plurality of conference call participants. The device includes a display, a communications module configured for sending and receiving communication signals; and a display interface operatively coupled to the display and to the communications module, wherein the display interface is configured to respond to user input. The method comprises: establishing a conference call having a plurality of participants; displaying a participant screen on the display; for each participant, determining a participant identifier image; and displaying on the participant screen a dynamic carousel comprising a plurality of participant identifier images. The mobile device may include an image database comprising at least one stored image, and wherein at least one participant identifier image is selected from the at least one stored image.

Abstract: Embodiments of a system and method for providing a user interface for managing calls received at a mobile device is described. The user interface provides an incoming call screen to the user, where the incoming call screen comprises a caller identification data field for displaying data associated with incoming calls and at least one key label field in which labels for mobile device keys (e.g. send and end keys) are displayed. The area of the caller identification data field is substantially greater than the area of the at least one key label field, enabling more information pertaining to incoming calls to be displayed to the user. In at least one embodiment, this is facilitated by providing user-selectable options for responding to incoming calls in an options menu, which can be accessed by a user but is not initially displayed to the user when an incoming call is first received.

Abstract: Embodiments of a system and method for providing a user interface for managing calls received at a mobile device is described. The user interface provides an incoming call screen to the user, where the incoming call screen comprises a caller identification data field for displaying data associated with incoming calls and at least one key label field in which labels for mobile device keys (e.g. send and end keys) are displayed. The area of the caller identification data field is substantially greater than the area of the at least one key label field, enabling more information pertaining to incoming calls to be displayed to the user. In at least one embodiment, this is facilitated by providing user-selectable options for responding to incoming calls in an options menu, which can be accessed by a user but is not initially displayed to the user when an incoming call is first received.

Abstract: The described embodiments relate generally to methods and systems for displaying on a handheld electronic device a plurality of participant images corresponding to a plurality of conference call participants. The device includes a display, a communications module configured for sending and receiving communication signals; and a display interface operatively coupled to the display and to the communications module, wherein the display interface is configured to respond to user input. The method comprises: establishing a conference call having a plurality of participants; displaying a participant screen on the display; for each participant, determining a participant identifier image; and displaying on the participant screen a dynamic carousel comprising a plurality of participant identifier images. The mobile device may include an image database comprising at least one stored image, and wherein at least one participant identifier image is selected from the at least one stored image.

Abstract: A system and method for providing a user interface that allows users to change the active line on which an outgoing call may be placed. In example embodiments, upon detecting call screen interaction a line selection menu is displayed. The line selection menu contains a plurality of line identifiers, each line identifier uniquely identifying a corresponding one of the multiple communication lines accessible at the mobile device. A system and method is also presented for providing a call log for identifying call activity associated with a plurality of communication lines.

Abstract: Embodiments of a system and method for providing a user interface for managing calls received at a mobile device is described. The user interface provides an incoming call screen to the user, where the incoming call screen comprises a caller identification data field for displaying data associated with incoming calls and at least one key label field in which labels for mobile device keys (e.g. send and end keys) are displayed. The area of the caller identification data field is substantially greater than the area of the at least one key label field, enabling more information pertaining to incoming calls to be displayed to the user. In at least one embodiment, this is facilitated by providing user-selectable options for responding to incoming calls in an options menu, which can be accessed by a user but is not initially displayed to the user when an incoming call is first received.