Abstract: Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.

Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.

Abstract: Pre-populating a form can include receiving a first input that describes a problem from a first user. Pre-populating a form can include associating a category with the first input. Pre-populating a form can include selecting a first form based on the category. Pre-populating a form can include pre-populate the first form based on a second input provided by a second user to a second form belonging to the category.

Abstract: A system to provide an information technology (IT) interface. The system includes an IT ticket information engine to detect a user input action that indicates a selection of an IT ticket, or its associated stakeholder, that represents an IT services request and specifies one or more ticket stakeholders. The system also includes a display engine coupled to a display device, where the display engine is configured to, as a result of the IT ticket or stakeholder being selected by the user input action, cause the display device to display multiple contact options for one of the ticket stakeholders in the IT interface. The IT ticket information engine compiles the multiple contact options from one or more applications separate from the IT interface.

Abstract: End user trend identification to identify information gaps can include tracking end user interactions with an information system, determining a number of end user technical issues based on the end user interactions with the information system, analyzing trends of the number of end user technical issues over a period of time, and identifying a number of information gaps within the information system based on the trends of the number of end user technical issues.

Abstract: Pre-populating a form can include receiving a first input that describes a problem from a first user. Pre-populating a form can include associating a category with the first input. Pre-populating a form can include selecting a first form based on the category. Pre-populating a form can include pre-populate the first form based on a second input provided by a second user to a second form belonging to the category.

Abstract: Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.

Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.

Abstract: Motion of a writing instrument is tracked from sensors located in the vicinity. The signals generated from the sensors are processed and used in a wide variety of ways.

Abstract: Motion of a writing instrument is tracked from sensors located in the vicinity. The signals generated from the sensors are processed and used in a wide variety of ways.

Abstract: Motion of a writing instrument is tracked from sensors located in the vicinity. The signals generated from the sensors are processed and used in a wide variety of ways.

Abstract: Motion of a writing instrument is tracked from sensors located in the vicinity. The signals generated from the sensors are processed and used in a wide variety of ways.