Patents by Inventor Leucir M. Junior

Leucir M. Junior has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20140344006
    Abstract: Embodiments of the present invention disclose a method, computer program product, and system for service catalog management. A computer identifies information corresponding to a plurality of service requests included on a service desk, wherein the identified information includes usage and financial information corresponding to the plurality of service requests. The computer determines a service offering candidate for inclusion in a service catalog, wherein the service offering candidate is determined from the plurality of service requests included in the service desk. The computer determines a fulfillment solution corresponding to the service offering candidate, wherein the fulfillment solution includes a workflow process for the service offering candidate, scripts for automating procedures, offering parameters, and costs associated with the service offering candidate.
    Type: Application
    Filed: May 15, 2013
    Publication date: November 20, 2014
    Applicant: International Business Machines Corporation
    Inventors: Ana C. Biazetti, Leucir M. Junior