Abstract: A tool for use in a lubrication system having an oil-containing sump for supplying lubricating oil to a mechanical device and an oiler device connected to the sump for delivering a supply of oil to the sump, the oiler device comprising a base for supporting an oil reservoir and an adjustable element movably disposed within the base for predetermining a level of oil to be maintained within the sump. The tool has a first portion configured to extend into the base for engagement with the adjustable element and a second portion disposed exteriorly of the base to visually indicate the disposition of the adjustable element relative to the oil-containing sump, preferably in the form of a pointing device, optimally a laser beam generating instrument, for representing the disposition of the adjustable element.

Abstract: A tool for use in a lubrication system having an oil-containing sump for supplying lubricating oil to a mechanical device and an oiler device connected to the sump for delivering a supply of oil to the sump, the oiler device comprising a base for supporting an oil reservoir and an adjustable element movably disposed within the base for predetermining a level of oil to be maintained within the sump. The tool has a first portion configured to extend into the base for engagement with the adjustable element and a second portion disposed exteriorly of the base to visually indicate the disposition of the adjustable element relative to the oil-containing sump, preferably in the form of a pointing device, optimally a laser beam generating instrument, for representing the disposition of the adjustable element.

Abstract: Method and apparatus for configuring agent log-off reasons in connection with an automatic contact distribution (ACD) system. An organization operating an ACD system can define any number of agent log-off reasons, which can be configured for individual agents, for groups of agents, or system-wide. These custom-defined reasons can be incorporated in historical reports and in real-time displays regarding schedule adherence. These custom-defined reasons can be changed at any time. In addition, the order in which the reasons appear for selection by an agent can be changed at any time, and can be reordered automatically in accordance with different algorithms.