Abstract: A method and system are provided for increasing the efficiency and satisfaction rating of service calls regarding a product. The system can contain a telecommunications system to receiving calls from customers, and for contacting the customers in return. Databases retain information regarding the products sold to the customers, and the customer's calls to the call center. When a given customer calls the call center more often within a given time period, the customer's call is forwarded to another, more specialized queue so that more intensive attention is given to resolve the customer's problem. At that point, the extent and quality of contact with the customer is carefully recorded and correlated with similar problems so that swift resolution of the problem is achieved.