Abstract: A globally-integrated RMA (Returned Material Authorization) information system is proposed, which allows the RMA files built at a first global location, such as an oversees service station, to be shared by personnel at a second global location, such as a domestic repair center. The service station information system is capable of transferring RMS files periodically at specified time intervals to the repair center information system, so that when the domestic repair center receives a batch of returned products from the oversees service station, the repair personnel can immediately gain access to the associated RMS files of the returned products, without having to repeat a testing procedure and build RMS files for the returned products. The proposed globally-integrated RMA information system therefore allows the overall after-sale repair service to be more efficient and reliable.

Abstract: A method and a system for integration of engineering change data are provided. A form generation module searches engineering change data from a database according to search conditions entered by a user via a terminal device and generates accordingly generates an electronic form to which the user modifies the engineering change data. A modification module modifies data of an associated engineering change order with the modified engineering change data. Then, a searching module searches associated engineering change data file from the database according to the search conditions entered by the user. By the above data integration method and system, all related engineering data may be changed in response to modification of any particular engineering data by the user, and associated engineering data can also be searched during the process of searching particular engineering change data.

Abstract: A globally-integrated RMA (Returned Material Authorization) information system is proposed, which allows the RMA files built at a first global location, such as an oversees service station, to be shared by personnel at a second global location, such as a domestic repair center. The service station information system is capable of transferring RMS files periodically at specified time intervals to the repair center information system, so that when the domestic repair center receives a batch of returned products from the oversees service station, the repair personnel can immediately gain access to the associated RMS files of the returned products, without having to repeat a testing procedure and build RMS files for the returned products. The proposed globally-integrated RMA information system therefore allows the overall after-sale repair service to be more efficient and reliable.