Abstract: A user terminal comprising a processor comprising one or more processing devices configured to run a communication client to establish a communication event with nodes in a communication network; a display on which contact identifiers are displayed, each contact identifier being selectable to initiate a communication event with a node addressed by the contact identifier. A user interface enabling a user to engage in an interaction with the user terminal, including communicating via an established communication events with at least one other node in the communication network associated with a human user, whereby messages in the communication event are available to an autonomous software agent (ASA) to convey an intent conveyed in a dialogue between the user terminal and the human user at the at least one other node, and the processor is configured to receive and present to the user a response to the intent received from the ASA.

Abstract: A communication system comprising a user terminal having a processor configured to execute a communication client installed at the terminal and a display. The communication client is configured to display contact identifiers on the display, each contact identifier being selectable to initiate a communication event with a network node addressed by the contact identifier. A first network node provides a first autonomous software agent (ASA) and is addressable by a first contact identifier displayed on the user terminal, the ASA configured to receive an intent conveyed by a user at the user terminal; an agent provisioning service component accessible by the first network node and enabling access to a plurality of servicing autonomous software agents (SASA), each capable of implementing an action. The first network node is configured to respond to the received intent and to select one of the SASAs to implement an action corresponding to the user intent.

Abstract: A computer program product for providing context data to a servicing entity from a communication event conducted by a user terminal over a communications network the computer program product comprising an autonomous software agent stored on a computer readable storage medium, the autonomous software agent being configured when run to perform operations of receiving in a message conveyed in a communication event established between the software agent and the user terminal, a user intent and user context data; selecting a servicing entity located at a node of the communication network to perform an action corresponding to the intent; generating a message containing the context data; and transmitting the message containing the context data to the servicing entity.

Abstract: Web content is formatted to show an icon adjacent identified phone numbers to enable select-to-call, e.g., click-to-call functionality from within a web platform. The select-to call functionality can enable the user's web platform context to be maintained during the call. In some instances, details associated with the phone number that is called using the select-to call functionality can be retrieved from a database and surfaced to the user, by way of the web platform, to enrich the user's call experience.

Abstract: Web content is formatted to show an icon adjacent identified phone numbers to enable select-to-call, e.g., click-to-call functionality from within a web platform. The web platform can include various web browsers, web applications, and the like. The select-to call functionality can comprise an integral part of the web platform, such as comprising part of the web platform's binary. Alternately, the select-to call functionality can be provided through a web plug-in that is downloaded and incorporated into the web platform. The select-to-call functionality can enable the user's web platform context to be maintained during the call.

Abstract: Web content is formatted to show an icon adjacent identified phone numbers to enable select-to-call, e.g., click-to-call functionality from within a web platform. The select-to call functionality can enable the user's web platform context to be maintained during the call. In some instances, details associated with the phone number that is called using the select-to call functionality can be retrieved from a database and surfaced to the user, by way of the web platform, to enrich the user's call experience.

Abstract: Web content is formatted to show an icon adjacent identified phone numbers to enable select-to-call, e.g., click-to-call functionality from within a web platform. The web platform can include various web browsers, web applications, and the like. The select-to call functionality can comprise an integral part of the web platform, such as comprising part of the web platform's binary. Alternately, the select-to call functionality can be provided through a web plug-in that is downloaded and incorporated into the web platform. The select-to-call functionality can enable the user's web platform context to be maintained during the call.